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14 • DecoderStation 5
Troubleshooting
If you occur problems using this unit, please first refer to the following notes and further detailed information on our
website for initial help. If this does not lead to success, please contact our hotline 00800 - 200 300 40 (free of charge).
Please also observe the warranty notes.
Problem Possible cause Solution
The DecoderStation 5 is not
working, the display panel
3 does not light up.
The device has no power. Check if the mains adapter plug is con-
nected to the jack 512V” and to the
socket.
The device is not working,
but the display panel is
illuminated.
The volume has been set too low. Increase the volume with the control dial
or “VOL +” button 22.
Playback is noisy. Generally-speaking, the system is very low-
noise. The system with exceptional resolution
in the high-range area can expose the poor
quality of a signal source (e.g. from MP3 files
mostly).
Make sure that the source is delivering a
clear signal.
The rear satellites and/or
center speaker do not emit
an audio signal from stereo
sources such as a tuner or
an MP3 player.
MP3s, radio and many television programmes
only offer stereo sound.
Use the remote control to switch the
decoder to a Pro Logic II mode or one of
the DSP modes (5.1 stereo).
You are unable to switch
the surround configuration.
You are probably using a digital input. If a
Dolby or DTS signal is received on this input,
the DecoderStation 5 will automatically switch
to the correct surround configuration.
No Dolby-/DTS multi-chan-
nel sound is issued via the
connected digital source.
If digital sources are being played, the Decod-
erStation 5 automatically recognises the format
of the signal source. If the decoder fails to play
multi-channel sound, there is presumably no
multi-channel signal. Digital signal sources do
not always transmit multi-channel sound, but
may also emit regular stereo sound (2.0).
This is often the case, for example, when receiv-
ing a television signal with digital receivers.
Switch the decoder to a Pro Logic II
mode or one of the DSP modes (5.1
stereo) using the remote control.
The digitally connected
sound card is not transmit-
ting any multi-channel
sound when playing com-
puter games.
Many soundchips are capable of producing
surround sound in real-time and issuing it via
the sound card's analogue outputs. However,
digital encoding of the calculated multi-channel
sound is also necessary in a Dolby Digital bit-
stream for transmission via a digital connection.
Only if the sound card is capable of real-time
encoding and transmission to the decoder, can
direct decoding (that is, splitting of the signal
into its analogue components) occur.
Presently, only very few game consoles such as
the Microsoft Xbox 360 or the Sony Playstation
3 and a limited number of sound cards with
Dolby® Digital Live support are capable of
performing real-time encoding.
Connect your 5.1 sound card to an ana-
logue jack of the DecoderStation 5.
14


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