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• If the cable is in good condition, try charging again
with the same Mobile Connector.
If the issue persists and prevents charging, try charging
with dierent charging equipment.
Service should ONLY be scheduled if both of these
conditions have been met:
• You have tried charging with dierent charging
equipment.
AND
• The vehicle does not charge or unexpectedly stops
charging during every charging attempt.
For more information on troubleshooting Mobile
Connector status lights and charging issues, refer to the
product's owner's manual on page .
(UMC_w005)
Unable to charge with Mobile
Connector
Try a dierent outlet
The vehicle cannot charge, or charging is interrupted,
because
either the Mobile Connector:
• Does not detect enough supply voltage from the
wall outlet.
OR
• Detects an unexpected drop in supply voltage from
the wall outlet.
Try charging the vehicle with a dierent wall outlet.
If the vehicle starts to charge, the issue was likely with
the original wall outlet. It is recommended that you
contact an electrician to inspect the building wiring
connection to that outlet.
If the vehicle still does not charge when you try a
dierent wall outlet, try charging at a dierent location.
Service should ONLY be scheduled if all of these
conditions have been met:
• You have tried charging with dierent wall outlets.
• You have tried charging with dierent charging
equipment.
• The vehicle does not charge or unexpectedly stops
charging during every charging attempt.
For more information on troubleshooting Mobile
Connector status lights and charging issues, refer to the
product's owner's manual on page .
(UMC_w008)
Charging stopped
High temperature detected by
Mobile Connector
High temperature detected by Mobile Connector alerts
indicate the outlet used to charge is becoming too
warm, so charging has stopped to protect the outlet.
This is not typically an issue with your vehicle or your
Mobile Connector, but rather an issue with the outlet. A
warm outlet may be caused by a plug that is not fully
inserted, a loose building wiring connection to the
outlet, or an outlet that is beginning to wear out.
To regain normal charge operation, make sure your
adapter is fully plugged into the outlet. If charging
speed does not return to normal, contact an electrician
to inspect the outlet and building wiring connections to
the outlet and complete any repairs needed.
If the outlet is worn, it should be replaced with a high-
quality outlet. Consider upgrading to a Tesla Wall
Connector for greater convenience and highest
charging speed.
(VCFRONT_a182)
12V battery must be replaced soon
Software updates will not complete
until serviced
The 12V battery has aged or degraded and needs to be
replaced. Until the battery is replaced, vehicle software
updates will not complete.
It is recommended to replace the battery at your
earliest convenience. In the meantime, continue normal
use of the vehicle.
The vehicle is still OK to drive with this alert present, for
a period of time. However, if you continually delay the
12V battery replacement, the vehicle may eventually not
have enough power to start or restart.
If the 12V battery is too low to turn on the vehicle or
open the doors, follow the instructions in Jump Starting
the 12V Battery on page .
For more information on the battery system, see
Battery Information on page 152.
Troubleshooting Alerts
210 MODEL S OWNER'S MANUAL
212

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