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26 27
IMPORTANT
Please retain this booklet with your sales receipt
as proof of the date of purchase
Customer Service
If you require assistance in operating this product
please call the TecHelp Information Line on 1300
369 193 or contact us by e-mail at:
tcpsupport@ingrammicro.com.au
If you are trying to access a Telstra Network
Service and require assistance specifically related
to the network service or would like to subscribe
to the service, contact Telstra on 132200 for
residential or 132000 for business.
Product Warranty
Subject to the conditions below, Telstra
guarantees this product against any defect in
materials or workmanship under conditions of
normal use for a period of 13 months from date of
purchase.
The benefits conferred by this warranty are in
addition to other warranties and remedies that
are implied under the Trade Practices Act and
similar State and Territory laws (Statutory Rights).
Subject to your Statutory Rights, the goods will
not be eligible for service under this warranty if:
a) Proof of purchase cannot be provided;
b) The defect was caused by an accident, misuse,
abuse, improper installation or operation, vermin
infestation, lack of reasonable care, unauthorised
modification, loss of parts, tampering or
attempted repair by a person not authorised by
Telstra; or
c) The product has been damaged by lightning or
a mains power surge.
To obtain service during the terms of this
warranty call the TecHelp Information Line on
1300 369 193 or contact us by e-mail at:
tcpsupport@ingrammicro.com.au
If it is necessary to have the product serviced, the
Customer Service Representative will inform you
of the product return process.
Please ensure that:
a) You provide proof of purchase;
b) Your product is suitably packaged; and
c) You have included all components from the
original purchase.
Subject to your Statutory Rights:
a) Any claim under this warranty is limited to the
cost of repair or replacement of the product; and
b) If the goods are found to be in sound working
order by the authorised service centre, you may
be charged a fee for service and for any other
direct costs associated with having the product
delivered for service.
For your records
Date of purchase:_____________________________
Place of purchase:____________________________
Serial number:_______________________________
For guarantee purposes proof of purchase is
required so please keep your receipt.
Things you need to know
1 For most Telstra or Telstra reseller customers for
messages between compatible services.
Charges apply.
2 Monthly charges apply. Service available in
most areas. Not available for blocked calls.
3 Available most areas.
4 To arrange connection of the Flashing Message
Indicator service, simply call Telstra on 13 2200.
Customer service & Product warranty Wall mounting template
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14


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