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ACD : Agentenapparat/Supervisorapparat
9
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9.7
Agentenapparat - Weitere Gruppe aufnehmen / Gruppe verlassen
9.8
Agenten-Sitzung schließen (Abmeldung) - Agentenapparat
Drücken Sie auf die Taste (1 bis 8) der
aufzunehmenden Gruppe
(Kontrollkästchen nicht aktiviert) und/
oder drücken Sie die Taste der Gruppe,
die Sie verlassen möchten
(Kontrollkästchen aktiviert)
Gruppen
Abmeldung
9.9
Supervisorapparat
Ein Supervisor kann die Nachrichten in den Mailboxen von ACD-Gruppen (bis zu acht Gruppen) mit den Funktionstasten der
Apparate Octophon Open 141/IP 140 oder Octophon Open 151/IP 150/IP 160 abhören.
9.10
Gruppen-Mailboxen überwachen - Supervisorapparat
Nachrichten abfragen:
Wenn in der Gruppen-Mailbox eine Nachricht hinterlassen wird, leuchtet die LED der betreffenden Überwachungstaste auf.
Die Überwachungstasten für Gruppen-Mailboxen und ihre Anordnung auf den Apparaten:
Außerdem kann er über denselben Apparat auch die Funktion eines Agenten
übernehmen.
Folgen Sie den Anweisungen der
Sprachführung
Drücken Sie auf die
Überwachungstaste.
Nachdem eine Mailbox von einem Supervisor abgefragt wurde, können die übrigen
Supervisoren nicht mehr darauf zugreifen.
greift auf die Seite 'Persl.' zu
PERSl.
10:30
34


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