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English – 39 | MP-490
Troubleshooting
Problem Possible Cause Solution
Battery is too low.
Charge the battery. Try
charging the player overnight
(8 hours).
The player does
not turn on.
Re-initialize player (press reset
hole with metal pin).
The buttons are
locked.
Unlock the buttons .
The buttons do
not work.
Player "hangs".
Re-initialize player (press reset
hole with metal pin).
Unsupported
operating system
Ensure that your computer is
running a supported operating
system.
The player is con-
nected through a
USB hub.
Try connecting the player
directly to your computer.
No connection
between player
and PC
Check if the USB cable is
correctly connected and in
good condition.
HOLD switch is set.
Move the HOLD key to the
middle position.
Files cannot
transferred to
the player.
No more free
memory in the
player
Delete files which were not
longer needed.
Bad audio file. Delete or skip the file.
The bit rate of the
file is too low.
The higher the bit rate of the file,
the better it will sound. The mini-
mum recommended bitrate is
128kbps for MP3s and 96kbps for
WMAs
The volume is to
high.
Try lowering the volume of the
player.
The sound
quality of the
music is poor
Headphone is not
connected
correctly.
Ensure that the headphones
are attached securely to the
player.
39


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