794183
22
Zoom out
Zoom in
Previous page
1/24
Next page
22
Chapter 6 Other Information
Problems & Solutions
1. Fail to link to the network.
- Check if your TV is connected with the network;
- Reboot your TV;
-Consultyourinternetserviceprovider,toconrm
if access of your router is supported. Refer to the
operation manual of your router.
- Make sure your TV is connected to a router, and
make sure your router is powered on. Check that your
router/modem has an internet connection, and that
your Ethernet cables/wireless connection is OK. Test
your connection with a computer to make sure it is OK.
Should the problem persist, contact customer service.
2. The video could not be played smoothly.
-VideosfromyourUSBashdrive---Itmayresultfrom
datatransmission,oritscodeowisfarbeyondthe
supported formats of this TV set.
- Videos downloaded from internet, or online videos.
a. It may be caused by the lower bandwidth of your
network. A high network speed is required to handle
online videos.
b. Peak internet usage times may affect the bandwidth.
c. Check if any other computers on the same network
are also operating, as they may be using up
bandwidth. Especially if they are downloading or
playing online videos.
d. The video may not be smooth itself, it is not the
problem of your TV or network.
3. When two mobile hard disks are connected with
the TV at the same time, they will not be recognized
some times.
- All mobile hard disks consume a lot of power, which
may result in power supply problems. We recommend
inserting only one hard disk, or a low power consumption
mobile hard disk.
4. The video from a mobile hard disk (USB) is
playing with no sound.
- The audio format of the video in your mobile hard disk
is not supported by the TV player.
5. Some videos fail to play.
- The formats of the videos may not be supported by the
TV, especially videos shot by certain kinds of cameras,
generally with their private protocol of formats, which are
not compatible with your TV.
6. Video stops playing midway.
- Mistakes may occur when videos are copied or
compressed, so they may automatically stop playing
during playback.
7. What should I pay attention to, when I do SW
updating
- No power cuts when SW updating;
- Avoid any operations with your remote control when
SW updating;
- .Depending on your internet connection speed, the
software updating process may take some time.
8. There are no distinct changes of TV interface after
SW updating.
- Under certain conditions, SW updating may not only
update or add new functions but also improve the
performance of the TV set, without distinct changes to
the user interface. Also, there may be no changes to the
user interface at all.
Note: Problems & solutions 1 to 2 are for the TV models which have network functions, so users of non-connected
TV models can disregard them.
22


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for TCL U75H9510FDS at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of TCL U75H9510FDS in the language / languages: English as an attachment in your email.

The manual is 10.54 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info