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Conseils de dépannage
Avez-vous de la diculté à terminer l'installation? Ne vous inquiétez pas, il y a généralement une
solution facile.
PROBLÈME CAUSES POSSIBLES SOLUTIONS
L’application TCL
Home Comfort perd
la connexion avec le
climatiseur pendant la
configuration
Le routeur sans fil est peut-être trop
loin du climatiseur
• Relocaliser le routeur sans fil plus
près du climatiseur
Erreur réseau
• Redémarrez le routeur sans fil, le
climatiseur et l'appareil mobile avec
l’application TCL Home Comfort
installée.
L’application TCL Home
Comfort ne peut trouver
le climatiseur
Erreur réseau
• Redémarrez le routeur sans fil, le
climatiseur et l'appareil mobile avec
l’application TCL Home Comfort
installée.
L’application et le climatiseur ne sont
pas sur la même fréquence 2,4 GHz
• Confirmez la connexion de votre
appareil à la fréquence 2,4 GHz.
Le routeur bloque l’application TCL
Home Comfort
• Vérifiez si l’application est bloquée
par le coupe-feu du routeur.
Échec de la connexion
en mode CF Connectivité inconnue ou erreur réseau
• Suivez les instructions pour ajouter le
climatiseur au réseau sans fil à l’aide du
mode AP.
Incapacité de trouver
ou de se connecter au
Réseau sans fil
L’application peut avoir besoin d’une
autorisation de localisation
• Donnez à TCL Home Comfort
l’autorisation de localisation dans les
réglages du téléphone.
110


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