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I can't connect my phone to my computer
• Check to make sure the USB port is not broken. If it’s not working, try another
USB port on your computer.
• Make sure USB drivers are properly installed.
• If you are using a Windows computer, make sure it supports MTP mode. If you
are using a Mac, make sure to install Android File Transfer from www.android.
com/filetransfer/.
I can't download new files
• Make sure that there is sufficient phone storage space for your download.
• Select the microSD card as the location to store downloaded files.
• Check your subscription status with your operator.
The phone can't be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible to other users.
• Make sure that the two phones are within Bluetooth’s detection range.
The battery drains too fast
• Make sure that you follow the complete charge time (minimum 120 minutes).
• After a partial charge, the battery level indicator may not be exact. Wait for at
least 20 minutes after removing the charger to obtain an exact indication.
• Adjust the brightness of screen as appropriate.
• Extend the email auto-check interval for as long as possible.
• Update news and weather information on manual demand, or increase their
auto-check interval.
• Exit background-running applications if they are not being used for extended
periods of time.
• Turn off Bluetooth, Wi-Fi, or GPS when not in use.
The phone becomes warm following prolonged calls, game playing, internet
surfing or running other complex applications
• This heating is a normal consequence of the CPU handling excessive data.
Ending the above actions will make your phone return to normal temperature.
After a factory data reset is performed, I can't use my phone without entering
Google account credentials
• After a reset is performed, you must enter the original Google account credentials
that were used on this phone.
• If you don’t remember your Google account credentials, complete Google
account recovery procedures.
• If you still cannot access your phone, apply to the authorized repair centre, but
remember that it will not be regarded as a warranty case.
I forgot some passwords/codes/keys on my phone
• Perform a factory data reset.
• If you still cannot access your phone, apply to the authorized repair centre, but
remember that it will not be regarded as a warranty case.
7 Specifications
Platform:
• MTK6762D
OS:
• Android 11
Memory:
• 64GB(1) ROM + 4GB RAM
Dimensions (LxWxT):
• 165.64 x 75.59 x 8.74mm
Weight:
• 194g
Display:
• 6.52" touch screen with 720X1600 pixel screen resolution
Network:
(1) There are differences in ROM capacity between versions.
32


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