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IF ANY ANOMALY IS DETECTED, CHECK THE FOLLOWING TABLE
ANOMALY REPAIR
It does not start Check that it is connected to the mains.
Check that the main switch is in the “ON” position
It does not detect the jar Check that the jar is properly positioned and has correctly reached 90º
from the start Check that the jar lid has been fitted.
Check that no left-over frozen food is hindering the positioning of the jar.
Check remains of frost in the ice cream glass.
The appliance returns to start without
processing the frozen food
The device is protected by restarting possible overvoltages in the network
or electrostatic discharges. In this case, re-establish the process that was
being carried out.
The appliance takes a very long time to
make the first portion
Frozen food very soft or a temperature over -18ºC that the appliance
cannot detect.
The jar opens during processing of the
frozen food
Check that the jar lid has been fitted. Check that the blade is correctly
positioned.
Strong noise when processing ice
cream
The blade may have fallen due to poor positioning. Stop the appliance
quickly. If the blade or shaft of the machine has been damaged, consult
an authorized service center.
ERROR 1. MOTOR DOES NOT WORK The blade motor does not work. Allow the appliance to cool down in
case of overheating. In case of persisting the error, go to a specialized
technical service
ERROR 2. MOTOR OVERLOAD The capacity of the device has been exceeded. Check the ice cream that
is being processed and its presents an excess of freezing. In case of
persisting the error, go to a specialized technical service
ERROR 3. MOTOR AXLE / BLADE The axis of the device has been locked. Check the condition of the
blade, check the ice cream to be processed and this error may appear
when processing frozen water. In case of persisting the error, go to a
specialized technical service
ERROR 4. MOTOR OVERLOAD Motor blade blocked. Check hardness of the ice cream and the condition
of the blade.
Manual ROWZER PLUS 2018.indd 21 15/11/18 9:54
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