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My cellphone will not connect to a network
Try connecting in another location
Verify the network coverage with your operator
Check with your operator that your SIM card is valid
Try selecting the available network(s) manually (see page 60)
Try connecting at a later time if the network is overloaded
SIM card error
Make sure the SIM card has been correctly inserted (see page 17)
Verify with your operator that your SIM card is 3V or 1.8V compatible; the old 5V SIM cards cannot
be used
Make sure the chip on your SIM card is not damaged or scratched
Unable to make outgoing calls
Make sure you have dialled a valid number and press the
key
For international calls, check the country and area codes
Make sure your cellphone is connected to a network, and that the network is not overloaded or
unavailable
Check your subscription status with your operator (credit, SIM card valid, etc.)
Make sure you have not barred outgoing calls (see page 35)
Unable to receive incoming calls
Make sure your cellphone is switched on and connected to a network (check for overloaded or
unavailable network)
Check your subscription status with your operator (credit, SIM card valid, etc.)
Make sure you have not forwarded incoming calls (see page 34)
Make sure that you have not barred certain calls
The caller’s name does not appear when a call is received
Check that you have subscribed to this service with your operator
Your caller has concealed his/her number
The sound quality of the calls is not optimal
You can adjust the volume during a call by means of the
key
Check the network strength
68


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