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Article 3
ZTE is obliged during the guarantee, within a reasonable time frame, to remove all reported faults and defects
of the Device covered with this guarantee certificate which have come to be with the proper and regular use of
the Device, to repair the Device in an authorized service center or a replacement of the faulty Device with the
same but properly working Device if a repair is not possible.
Article 4
The guarantee stops being valid if:
1. the information from the invoice and/or the guarantee are erased or altered;
2. the information on the Device (type, and serial number of the manufacturer) are erased or altered;
3. it is established that the Device was opened by an unauthorized person.
Note: customers can report faults and establish the guarantee with the salesman or relevant T-Mobile
Customer Services representative
*Concrete cases of faults or damages which are not covered by the guarantee include:
1. Damages caused by intentional separation, opening or dissembling the enclosure;
2. Damages or faults with the operation caused by the removal and insertion of exterior and interior parts of
the Device;
3. Damages caused by holes in the enclosure;
4. Cracked glass or LCD because of outside factors;
5. Damages or faults caused by an outside force;
6. Damages or faults caused by liquids;
7. Damages or faults caused by liquid or dry chemical substances (such as gasoline, acids, corrosive
material), dust, dirt and other foreign objects;
8. Damages or faults caused by outside heat or fire (damage by interior heat is covered if it did not occur
through an outside reason);
38


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