The app prompts that access to the device
failed, what should I do?
■ Reset the device to factory settings.
The app often cannot load the video
showing disconnect?
■ Identify the problem based on the camera's
indicator status:
- The indicator light is off, indicating that the
device is not receiving power. Check the
power supply.
■ The indicator light is on, two cases:
- The indicator light is red, indicating
that the camera's network has been
disconnected. Check the stability of the
WIFI network and restart the router. It is
recommended to move the camera closer
to the router.
- The indicator light is blue, indicating that
the camera's network is normal. Check if
the mobile phone's network is normal. If
the mobile phone network is not smooth,
the video stream may not be transmitted
to the mobile phone. It is recommended
that the mobile phone switch to WIFI.
