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- Important information -
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5 Important information
5.1 Troubleshooting
If you have problems with your product, please check the following points first. For any claims under the warranty, please refer to
your dealer. The warranty period is 2 years. The rechargeable batteries are covered by a 12 months warranty.
Problem Possible cause Remedy
Indicator light (18/11) flashes red. Parent unit or baby unit not switched on Press ON button.
Whistling sound The parent and baby unit are too close
together.
The volume is too high.
Move the parent unit further away from
the baby unit.
Reduce the volume.
No transmission The volume on the parent unit is too low.
The sensitivity is set too low.
The range has been exceeded.
Increase the volume on the parent unit.
Increase the sensitivity via the parent
unit.
Move the parent unit nearer to the baby
unit.
The parent unit cannot be switched on. The parent unit is not charged. Charge the parent unit on the charging
station.
The batteries in the parent unit are not
charged.
The standard rechargeable batteries
have reached the end of their life.
Change the standard batteries.
LOW BATTERY display on the baby
unit.
The batteries in the baby unit are flat. Change the batteries in the baby unit.
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