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8.0 TROUBLESHOOTING
There may be various reasons for abnormal operation of the receiver. Please check the receiver
according to the procedures shown below. If the receiver does not work properly after checking it,
please contact your local service line or STRONG dealer. Alternatively you can send a support mail via our
website: www.strong.tv. NEVER open or disassemble your receiver. This may cause a dangerous situation
and will void the warranty.
Symptom Cause Remedy
The display on front
panel does not light up.
The power adapter is not
plugged in or power of an
extension is switched OFF.
Check that the power adapter is plugged in
to the wall outlet. Make sure power switch
on the extension cable/distributor is in ON
position.
No picture or sound Wrong connection or setting
of the Audio/Video output of
the receiver to TV.
Connect the Audio/Video output of the
receiver to TV correctly and check the
adjusted settings in the menu Installation>
System Settings.
Audio muted. Press the ! button on TV or receiver.
TV power off. Turn TV on.
No picture The receiver can't receive the
signal.
Check the antenna cable, replace the cable,
or connect the cable to the receiver tightly.
Incorrect values of some
tuner parameters (e.g. one/
some channel(s) changed to
another TP).
Set the values of tuner parameters correctly
in menu Installation > Channel Search.
Helpful websites are:
http://de.kingofsat.net/
http://www.lyngsat.com/
Wrong direction of the
antenna.
Check the signal with a spectrum analyzer
and adjust your antenna correctly.
No access to scrambled
services
Expired subscription.
Smart card awaiting new
authorisation.
No subscription for the
selected channel.
Check your current subscription status
in Conditional Access > Irdeto CA System
> Product List Status together with your
service provider.
When receiver was powered off/
disconnected from signal for longer it can
take ~1-2h until a valid card is activated
again.
Switch to another channel.
The remote control does
not work
The batteries of the remote
control are not inserted,
wrongly inserted or
exhausted.
Check whether the batteries are inserted
correctly or exhausted, if so replace the
batteries in the remote control.
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