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9.0 TROUBLESHOOTING
Before calling a service technician, review following information for possible causes and solutions for the
problem you are experiencing. If the TV does not work properly after checking it, please contact your
local service line or STRONG dealer. Alternatively, you can send a support mail via our website
www.strong.tv.
Problem Possible cause and solution
No picture,no sound 1. Check if the fuse or circuit breaker is working.
2. Plug another electrical device into the outlet to make
sure it is working or turned on.
3. The power plug is in bad contact with the outlet
4. Check the signal source.
No colour 1. Change the colour system.
2. Adjust the saturation.
3. Try another channel. Black-white programme may be
received.
The remote control does not work 1. Change the batteries.
2. The batteries are not installed correctly.
3. Main power is not connected.
No picture, normal sound 1. Adjust the brightness and contrast.
2. Broadcasting failure may happen.
Normal picture, no sound 1. Press the volume up button to increase the volume.
2. The volume is set to mute, press ! to restore the
sound.
3. Change the sound system.
4. Broadcasting failure may happen.
Unorderly ripples on the picture It is usually caused by local interference, such as cars, daylight
lamps and hair driers. Adjust the antenna to minimize the
interference.
Snowy dots, blocking and
interference
If the antenna is located in the fringe area of a television signal
where the signal is weak, the picture may be marred by dots,
show blocking or break-ups. When the signal is extremely weak,
it may be necessary to install
a special antenna to improve the reception.
1. Adjust the position and orientation of the indoor/
outdoor antenna.
2. Check the connection of the antenna.
3. Fine tune the channel.
4. Try another channel. Broadcasting failure may happen.
Ghost Ghosts are caused by the television signal following two paths.
One is the direct path, the other is reflected from tall buildings,
hills, or other objects. Changing the direction or position of the
antenna may improve the reception.
Radio frequency interference This interference produces moving ripples or diagonal streaks,
and in some case, loss of contrast in the picture. Find out and
remove the radio interference source.
17
English
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