Manual Stokke Tripp Trapp (page 4 of 20) (English, French, Spanish)

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RIGHT OF COMPLAINT AND EXTENDED WARRANTY

Applicable worldwide in respect of

the chair TRIPP TRAPP®, hereinafter

referred to as the product.

RIGHT OF COMPLAINT

The customer has a right of com-

plaint pursuant to the consumer

protection legislation applicable at

any given time, which legislation

may vary from country to country.

Generally speaking, STOKKE AS does

not grant any additional rights over

and above those laid down by the

legislation applicable at any given

time, although reference is made to

the ”Extended Warranty” described

below. The rights of the customer

under the consumer protection

legislation applicable at any given

time are additional to those under

the ”Extended Warranty”, and are not

aected thereby.

STOKKE® ”EXTENDED WARRANTY”

However, STOKKE AS, Parkgata 6,

N-6003 Ålesund, Norway, grants an

”Extended Warranty” to

customers who register their product

in our Warranty Database. This may

be done via our webpage

www.stokkewarranty.com. Upon reg-

istration, a warranty certicate will

be issued and sent to the customer

electronically (e-mail) or by ordinary

mail.

Registration in the Warranty Data-

base entitles the owner to an ”Ex-

tended Warranty” as follows:

• 7-year warranty against any manu-

facturing defect in the product.

The ”Extended Warranty” also applies

if the product has been received as

a gift or purchased second-hand.

Consequently, the ”Extended War-

ranty” may be invoked by whoever is

the owner of the product any given

time, within the warranty period, and

subject to the warranty certicate

being presented by the owner.

The STOKKE® ”Extended Warranty”

is conditional upon the following:

• Normal use.

• The product only having been used

for the purpose for which the prod-

uct is intended.

• The product having undergone or-

dinary maintenance, as described

in the maintenance/instruction

manual.

• Upon the ”Extended Warranty” be-

ing invoked, the warranty certi-

cate shall be presented, together

with the original date-stamped

purchase receipt. This also applies

to any secondary or subsequent

owner.

• The product appearing in its origi

nal state, hereunder that the only

parts used have been supplied by

STOKKE® and are intended for use

on, or together with, the product.

Any deviations herefrom require

the prior written consent of

STOKKE®.

• The serial number of the product

not having been destroyed or

removed.

The STOKKE® ”Extended Warranty”

does not cover:

Issues caused by normal develop-

ments in the parts making up the

product (e.g. colouration changes,

as well as wear and tear).

Issues caused by minor variations

in materials (e.g. colour dierences

between parts).

Issues caused by extreme inuence

from external factors like sun/light,

temperature, humidity, environ-

mental pollution, etc.

Damage caused by accidents/mis-

haps – for example any other ob-

jects having bumped into the prod-

uct or any person having over

turned the product by colliding

with it. The same applies if the

product has been overloaded,

for example in terms of the weight

placed on it.

Damage inicted on the product

by external inuence, for example

when the product is being shipped

as luggage.

Consequential damage, for

example damage inicted on any

persons and/or any other objects.

If the product has been tted with

any accessories that have not been

supplied by STOKKE®, the ”Extend-

ed Warranty” shall lapse.

The ”Extended Warranty” shall not

apply to any accessories that have

been purchased or supplied

together with the product, or at a

subsequent date.

STOKKE® will under the ”Extended

Warranty”:

Replace or – if STOKKE® thus prefers

– repair the defective part, or the

product in its entirety (if necessary),

provided that the product is deliv-

ered to a reseller.

Cover normal transport costs for

any replacement part/product from

STOKKE® to the reseller from whom

the product was purchased. – No

travel costs on the part of the pur

chaser are covered under the terms

of the warranty.

Reserve the right to replace, at the

time of the warranty being invoked,

defect parts by parts that are of ap

proximately the same design.

Reserve the right to supply a

replacement product in cases

where the relevant product is no

longer being manufactured at the

time of the warranty being invoked.

Such product shall be of corre

sponding quality and value.

How to invoke the ”Extended

Warranty”:

Generally speaking, all requests

relating to the ”Extended Warranty”

shall be made to the reseller from

whom the product was purchased.

Such request shall be made as soon

as possible after any defect has been

discovered, and shall be accompa-

nied by the warranty certicate as

well as the original purchase receipt.

Documentation/evidence conrm-

ing the manufacturing defect shall

be presented, normally by way of the

product being brought along to the

reseller, or otherwise being present-

ed to the reseller or a STOKKE® sales

representative for inspection.

The defect will be remedied in ac-

cordance with the above provisions

if the reseller or a STOKKE® sales

representative determines that the

damage is caused by a manufactur-

ing defect.

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Stokke Tripp Trapp Manual

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