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Problem Possible Cause Solution
The appliance is not turned
on.
Be sure the appliance is
plu
gg
ed in correctly. Next, turn
the power button, the power
indicator light will come on.
There is an obstruction in the
hose.
Check the hose to be sure that
there is nothin
g
in it and that it
is not damaged, twisted or
bent in any way.
The water tank is empty.
Turn off and unplug the
appliance; fill the water tank
with water.
Scale build-up.
Descale the appliance usin
g
the
instructions above.
There is an obstruction in the
hose.
Check the hose to be sure that
there is nothin
g
in it and that it
is not damaged, twisted or
bent in any way.
Water running from
the steam head.
Condensation in the hose.
Hold the hose vertically to
allow the water to run back in
to the appliance. Do not use
the steam head in a horizontal
position.
The steamer takes a
long time to heat up.
Scale build-up.
Descale the appliance usin
g
the
instructions above.
There is no steam.
Low steam flow.
Troubleshooting
If you cannot resolve the problem using the steps above, please contact us
by email or phone.
Tel: +33 (0) 826 102 861
Email: sav@steam-one.com
Website: www.steam-one.com
17


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