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3. How do I know if both my right and left hearing aids are paired?
a. Open Settings > Bluetooth.
b. Review the Paired Devices section of that screen.
4. Where on my device can I find the model number and Android version?
Open Settings > About Phone.
5. Can I download the TruLink app from Amazon
®
Apps & Games?
No. Google Play
is free to use for all Android users and is the standard platform for downloading apps on
Android devices.
6. The TruLink app will not find my hearing aids even though both of them are paired to my
Android device. How do I fix this?
There are times when the TruLink app will not sync with the hearing aids on an Android device. When one
or both hearing aids are not connecting correctly it is best to start over. You can do this by uninstalling the
hearing aids from the device’s Bluetooth and deleting the App Data from the TruLink app.
a. To delete App Data from the TruLink app:
Locate then open Settings > Applications > Applications manager.
Select TruLink, then Clear Data.
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