GB 14
6. GENERAL WARRANTY CONDITIONS
6.1 SCOPE OF APPLICATION
These standard warranty terms apply for the contractual relationship
between the manufacturer, Spartherm Feuerungstechnik GmbH, and the
dealer/distributor. They are not congruent with the contractual and warranty
terms which the dealer/distributor offers his customers in individual cases.
6.2 GENERAL INFORMATION
This product has been manufactured in compliance with current standards
of quality control. The materials used have been carefully selected and - like
the production process - are subject to on-going quality control. Special-
ist knowledge is required when assembling and installing the product. The
product must, therefore, only be installed and commissioned into service by
specialist technical staff, in compliance with current statutory provisions.
6.3 WARRANTY PERIOD
The standard warranty terms only apply within Germany and the European
Union. The warranty period and scope of the warranty are ensured within the
framework of these conditions outside the statutory warranty which remains
unaffected.
Spartherm Feuerungstechnik GmbH grants a 24-month warranty on ebios-
fire devices (Solitaire and inserts)
Spartherm Feuerungstechnik GmbH grants a 6-month warranty on wearing
parts in the fire area, e.g., wicks, burner mats, seals and glass ceramic.
6.4 REQUIREMENTS FOR THIS WARRANTY TO BE
EFFECTIVE
The warranty period shall begin on the date, on which the product is deliv-
ered to the dealer / distributor. Invoices or delivery notes may be used as
confirmation of the warranty commencement date. The warranty certificate
for the product must be presented by the claimant upon making a warranty
claim.
Spartherm Feuerungstechnik GmbH is not obliged to satisfy any claim if
such documentation is not presented.
6.5 EXCLUSION OF WARRANTY
These warranty provisions do not cover:
• component wear
Wick/burner mat due to thermal stress
• the fireplace surfaces:
Discolouration of the finish or on the galvanic surfaces of the furniture
and/or burner which are a result of thermal stresses or overloading
• the glass panes:
soiling, due to soot or other burnt-on combustion materials and visual
deterioration due to thermal loading.
• Use of unsuitable or non-designated fuel.
• We recommend bioethanol from Spartherm Feuerungstechnik GmbH
with a concentration in excess of 96% for your ebios-fire device.
• incorrect transportation and/or incorrect storage
• inappropriate or careless handling of fragile components, such as glass
or ceramics
• incorrect operation and/or use
• incorrect filling of system
• lack of maintenance
