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Soundcraft Vi Series™ User Guide 1112 Page 25 - 25
FAQ 11: After System Architect is coming online a stripe with red background
is showing up on the HUB 4000 Q product panel
The red background of a Stripe indicates a MISMATCH between the
physical device, connected to the HUB 4000 Q and its dedicated Stripe.
The Mismatch can be resolved in two ways:
1. Resolve at System Architect:
Double click on the Mismatching stripe at the ‘Resolve Mismatch’
button. The Mismatch will resolve by deleting the offline plug-in Stripe
and retrieving all information of the physical AKG Device connected to
the hardware HUB 4000 Q and creating a new matching Stripe for that
physical AKG Device.
ATTENTION: All settings of the offline Stripe will be LOST!
2. Resolve at the physical HUB 4000 Q:
User can resolve the Mismatch by changing the physical AKG Device which causes a
Mismatch.
The ‘Expected device’ label gives you information about the expected device which
was configured offline. Take a note which physical AKG Device is expected with which
Band Variant, at which Slot. Disconnect the Mismatching physical AKG Device from the
hardware HUB 4000 Q and connect a physical AKG Device of the Device Type with the
Band Variant of the expected physical AKG Device. The Mismatch at the plug-in will be
automatically resolved.
FAQ 12: The HUB 4000 Q is going Online/Offline after some time or The
Meters, buttons and other controls are not/or very slow reacting
See the FAQ 13, 2-4!
FAQ 13: The HUB 4000 Q is part of a Cobranet System and behaves very
strange. The HUB goes Online/Offline, is not or slow reacting
If the HUB 4000 Q is part of a Cobranet System the network settings must be set very
carefully. If Cobranet Broadcast messages/streams are used the HUB is spamed with
these messages and cannot receive or send HiQnet messages fast enough.
It is recommended to setup a separated VLAN for all HiQnet devices like the HUB
4000 Q and a separate Cobranet VLAN. Then the Cobranet messages are not received
from the HUB 4000 Q.
You can also use networkswitches which support Ethertype filtering and filter the
Cobranet Ethernet messages at the port of the switch to which the HUB 4000 Q is
connected.
If you need further help on this issue please contact: hiqnet@akg.com
April 2011 Page 11
HUB4000Q–FAQ
332


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