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Support Guideline
If there are errors with your device, please proceed as follows:
1. Read user manual
2. Check FAQ
3. Watch help-video on YouTube - www.sorel.de/youtube
4. Talk to an installation technician/tradesman
5. Contact SOREL Support - provide the following information:
What is the Problem? lInstallation problem
lNew problem
lChange request
Controller Type/Controller Name
Software version
Accessories (e.g. room thermostats + Software Version)
Error messages/frequency of error/error description
Further Information
Possible errors
If the data logger setup fails, check the data logger LED (See " Operating status " on page 3).
Micro SD card
1. Check that the card can be read by inserting the card into a card reader.
2. Format the card
CAN connection
1. Check the alignment of CAN High and Low at both ends of the cable. The brown and
white wires should be on the same side when viewed from above, i.e. both brown
wires on the left or both on the right.
2. Check that the plugs of the cable connection are compatible with the sockets of the
data logger and the controller. Some data loggers and controllers have different sock-
ets (old or new Molex).
Old Molex (left), new Molex (right)
Error code sorel-connect / Nabto:
1. Access denied (1000011)
Normal on the first login attempt. If the error code occurs on following attempts, remove the user name in the controller's menu
and run the set-up process from step 5 (See " Set up data logger " on page 5) again.
2. Device not available (1000015)
Check if the data logger is displayed in the network.
Check that ports 5566 (UDP) and 5568 (TCP) are enabled on the router. These must be activated so that Nabto can establish a
connection.
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