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To perform a factory data reset
1
Back up any important data that is saved on the internal memory of your
device to a memory card or other non-internal memory.
2
From your Home screen, tap .
3
Find and tap Settings > Backup & reset > Factory data reset.
4
Tap Reset phone.
5
If required, draw your screen unlock pattern or enter your screen unlock
password or PIN to continue.
6
To confirm, tap Erase everything.
To avoid permanent damage to your device, do not interrupt factory data reset procedure.
After the factory data reset you will lose access to all the encrypted files on your SD card.
Your device does not revert to an earlier software version of Android™ when you perform a
factory data reset.
Repairing the device software
If you forget your screen unlock password, PIN or pattern, you can use the device
repair feature in Xperia™ Companion to erase the security layer. You need to provide
your Google account login details to perform this operation. By running the repair
feature, you reinstall software for your device and you may lose some personal data
in the process.
To repair the device software using Xperia™ Companion
Before performing a software repair, make sure you know your Google™ credentials.
Depending on your security settings, you may need to enter them in order to restart the device
after a software repair.
1
Make sure that Xperia Companion is installed on your PC or Mac
®
.
2
Open the Xperia™ Companion software on the computer and click Software
repair on the main screen.
3
Follow the instructions that appear on the screen to reinstall the software and
complete the repair.
Warranty, SAR and usage guidelines
For information about warranty, SAR (Specific Absorption Rate) and safety guidelines,
please read the Important information provided under Settings > About phone > Legal
information on your device. For information about FCC ID tap Settings > About phone
> Certificates.
Recycling your device
Got an old device lying around the house? Why not recycle it? By doing so, you will
help us reuse its materials and components, and you’ll protect the environment, too!
Find out more about the recycling options in your region at
www.sonymobile.com/recycle
.
Limitations to services and features
Some of the services and features described in this User guide may not be supported
in all countries or regions, or by all networks or service providers. Without limitation,
this applies to the GSM International Emergency Number, 112. Please contact your
network operator or service provider to determine the availability of any specific
service or feature and whether additional access or usage fees apply.
The use of certain features and applications described in this guide may require
access to the Internet. You may incur data connection charges when you connect to
the Internet with your device. Contact your wireless service provider for more
information.
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