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Restarting and resetting
You can force your device to shut down in situations where it stops responding or
won't restart normally. No settings or personal data get deleted. You can also reset
your device to its original factory settings, with or without deleting all of your personal
data. This action is sometimes necessary if your device stops functioning properly.
To force the device to shut down
1
Detach the cover of the micro SIM card slot.
2
Using the tip of a pen or a similar object, press and hold down the OFF button
until the device shuts down.
Do not use overly sharp objects that could damage the OFF button.
To perform a factory data reset
To avoid permanent damage to your device, do not restart your device while a reset procedure
is underway.
1
Before you start, make sure to back up any important data that is saved on the
internal memory of your device to a memory card or other non-internal
memory.
2
From your Home screen, tap .
3
Find and tap Settings > Backup & reset > Factory data reset.
4
To delete information, such as pictures and music, from your internal storage,
mark the Erase internal storage checkbox.
5
Tap Reset phone.
6
To confirm, tap Erase everything.
Recycling your device
Got an old device lying around the house? Why not recycle it? By doing so, you will
help us reuse its materials and components, and you’ll protect the environment, too!
Find out more about the recycling options in your region at
www.sonymobile.com/recycle
.
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