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To view test results
1
From your Home screen , tap .
2
Find and tap Settings > About phone > Diagnostics > Test results.
3
Tap a date to display results for tests performed on that day.
To view details about your device
1
From your Home screen , tap
.
2
Find and tap Settings > About phone > Diagnostics > Device facts.
Restarting and resetting
You can force your device to restart or shut down in situations where it stops
responding or won't restart normally. No settings or personal data get deleted.
You can also reset your device to its original factory settings, with or without deleting
some of your personal data, such as music and pictures. This action is sometimes
necessary if your device stops functioning properly, but note that if you want to keep
any important data, you have to first back up this data to a memory card or other
non-internal memory. For more information, see
Backing up and restoring content
on
page 120.
Your device may fail to restart if the battery level is low. Connect your device to a charger and
try restarting again.
To force your device to restart
1
Press and hold down the power key .
2
In the menu that opens, tap Restart, then tap OK to confirm. The device
restarts automatically.
To force the device to shut down
1
Remove the back cover.
2
Using the tip of a pen or a similar object, press the OFF button.
Do not use overly sharp objects that could damage the OFF button.
To perform a factory data reset
To avoid permanent damage to your device, do not restart your device while a reset procedure
is underway.
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