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Troubleshooting
26
Fault Possible cause Remedial action
Door stops when opening Connected light barrier interrupted and
DIP switch 1 on ON
Eliminate interruption or set DIP switch 2 to OFF.
Drive does not close door Power supply to light barrier
interrupted.
Check connection
Replace fuse
Power supply to drive interrupted The rst command issued after restoration of the mains supply
results in the drive opening the gate fully.
Drive opens door but then no further
reaction to a command given via push-
button or hand-held transmitter
Safety input tripped
(e.g. light barrier defective)
Remove obstacle from light barrier
Repair light barrier
Direct socket unit not plugged in correctly
End switch “Door CLOSED” in the
trolley defective
Replace end switch.
The drive closes the door; subsequently
no response to pressing of button or
hand-held transmitter
End switch “Door OPEN” in the trolley
defective
Replace end switch.
Connected warning lamp does not
light up
Fuse defective Replace fuse, see chapter “Maintenance and care – changing
fuses (connecting warning lamp)”.
Bulb defective
Replace bulb, see chapter “Maintenance and care – changing bulbs”.
Opening or closing speed varies Drive starts slowly and then picks up
speed
'Soft run' mode – completely normal.
Chain rail dirty Clean rail and re-lubricate, see chapter “Maintenance and care –
cleaning chain and drive unit rail”
Chain rail lubricated with unsuitable oil Clean rail and re-lubricate, see chapter “Maintenance and care –
cleaning chain and drive unit rail”.
Incorrect chain tension Tighten chain; see chapter “Installation – pre-installation”.
Drive does not terminate 'Learn'
sequence
End positions set incorrectly Adjust end positions, see chapter “Commissioning – setting door
OPEN + CLOSED end positions”.
Only radio receiver!
All LEDs ashing
All memory positions are occupied
(max. 112)
Delete all hand-held transmitters no longer in use
Install additional radio receiver.
LED 3.1 or 3.2 is continuously on Radio signal is being received;
hand-held transmitter button might be
defective.
Remove battery from the hand-held transmitter
Wait until the external signal decays.
LED 3.1 or 3.2 is on Radio receiver is in 'teaching' mode
and expects a code signal from a hand-
held transmitter.
Press desired button on hand-held transmitter.
26


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