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Troubleshooting
30
Malfunction Possible causes Corrective action
Door stops while opening, moves about
10 cm in the opposite direction and
stops.
Force cut-off actuated by an obstacle. Remove obstacle. Move door completely to “door Close” end
position using button.
Incorrect force values programmed or
force tolerance set too low.
Delete force values and reprogram.
Guide idler incorrectly adjusted. Readjust the guide idler, see the chapter “Commissioning –
adjusting the door Closed + Open end positions”.
Door stops while opening. Connected photo eye interrupted and
DIP switch 1 is ON.
Eliminate interruption or turn DIP switch 2 to OFF.
Drive does not close the door. Photo eyes power supply interrupted. Check connection.
• Replace fuse.
Drive has been disconnected from
mains power supply.
The drive always opens the door completely upon rst command
after the power supply has been restored.
Drive opens the door and then does not
respond to a command from the remote
control or the button.
Safety input tripped (e.g. photo eyes
defective).
Safety LED lights continuously.
Remove object from photo eye.
Repair photo eyes.
Controller not properly plugged in.
Automatic closing function activated. The door closes automatically after the set time has expired.
Automatic closing function deactivated.
“Door CLOSE” end switch in the
carriage defective.
Replace end switch.
Drive closes the door and then does not
respond to a command from the hand-
held remote control or the button.
“Door OPEN” end switch in the
carriage defective.
Replace end switch.
Connected warning light doesn't light up. Defective fuse. Replace fuse; see chapter “Maintenance and care – replace fuse
(warning light connection)”.
Defective bulb. Replace light bulb of warning light.
Speed varies during opening and closing. Drive starts slowly and then
accelerates.
Soft running, completely normal.
Chain rail dirty. Clean the rail and lubricate again; see chapter “Care and
maintenance – cleaning chains and drive unit rail”.
Chain rail lubricated with incorrect oil. Clean the rail and lubricate again; see chapter “Care and
maintenance – cleaning chains and drive unit rail”.
Chain tightened incorrectly. Tighten the chain; see chapter “Installation – pre-installation”.
Drive does not end learning procedure. End position incorrectly adjusted. Adjust end position; see chapter “Commissioning – adjusting
the door Closed + Open end positions”.
Door can only be actuated by holding the
external buttons down (e.g. wall switch,
key switch) – the internal lights ash
during this process (deadman's operation).
Deadman's function activated. Deactivate deadman's function; see the TorMinal manual.
Start LED lights up continuously. Continuous signal at button connection
1 or 2.
Check connected button (key switch if connected).
Continuous signal from radio receiver,
LED 3.1 or 3.2 on radio receiver on.
Radio signal is being received; button
of hand-held remote control might be
defective or an external signal is being
received.
Remove the battery from the hand-held remote control.
Wait until the external signal falls off.
Radio receiver only!
All LEDs ashing.
All memory locations occupied,
max. 112.
Deleted any hand-held remote controls that are no longer needed.
Install additional radio receivers.
LED 3.1 or 3.2 lights up continuously. The radio signal is being received; the
button of a hand-held remote control
might be defective or an external signal
is present.
Remove the battery from the hand-held remote control.
Wait until the external signal falls off.
LED 3.1 or 3.2 lights up. The radio receiver is in the Learning
mode and awaiting a radio code from
a hand-held remote control.
Press the desired hand-held remote control button.
30


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