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Snooper SC5800 DVR Ventura Pro Manual

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7. What version of Internet Explorer / Netscape Navigator are you using?
The software will only operate if you have Internet Explorer or Netscape Navigator 6 or above.
To check what version of Internet Explorer you have; open your browser, click on the ‘Help’ menu and select ‘About Internet
Explorer’. This should now display what version you currently have installed. If you have a version older than 6 (e.g. 4.5), open
your browser, click on ‘Tools’ and select ‘Windows Update’. This will take you to the Microsoft website where you can download
the latest version of internet explorer.
To check what version of Netscape Navigator you have: open the browser, click on the ‘Help’ menu and select ‘About Netscape
Navigator’.
SECTION B
This section is for supplying possible reasons and solutions to problems you may be experiencing whilst trying to down load the
database to Snooper. If after completing all the checks in Section A and you are still experiencing diculty or have received an error
message please read through the following:
1.
ERROR MESSAGE – ‘The device has not been enabled yet.’
Please refer to Step 1 in section A for further details.
2.
ERROR MESSAGE - ‘Error 521: There was a problem connecting to the Performance Products server…’
If you get an error message as described above this normally means that there is something blocking communication between
the software, most typically a rewall, and the AURA™ server. Windows Vista, 7, 8 and 10 are supplied with a built in ‘Internet
Connection Firewall’. Depending upon which rewall software you have you will need to access the rewall settings and allow
access for the Snooper update software.
If you do have a Firewall on your computer Snooper Updater software may appear to stop and it is at this point that your Firewall
software will inform you that Snooper Updater software is trying to access the internet. Please make sure that you grant/allow/permit
access through the Firewall.
Please read the messages supplied by your Firewall software carefully before choosing your option. If you do not allow the
program access to the internet through the Firewall, the download process will fail.
If no message was prompted by the rewall software uninstall and then re-install the software and perform a download again.
Warning: We do not recommend disabling your rewall software in order to perform a download to Snooper, nor can we provide
advice on how to alter the settings on third party software, nor can we be held responsible for any action taken by the PC user
that makes the PC more vulnerable to malicious viruses, software and computer hackers. Any changes made to the PC rewall
settings are solely at the PC user’s discretion. We would recommend contacting the third party software manufacturer for further
information of how to congure the rewall software.
SECTION C
1. Can’t receive a GPS signal
Please avoid places such as between buildings, overpass and tunnels and check the signal reception in a suitable place with
a good view of the sky.
When the battery is completely discharged or turning o and then on the battery switch, the initial acquisition time may be
delayed.
2. There is no screen display, even though the power is turned on.
Please connect the AC adapter and cigarette lighter adapter to the device and turn on the power switch as the battery may be
discharged.
3. The unit is automatically shut down during operation
Please check the power control setting in the Setting menu.
SC5800 DVR V1.4 EN 9/24
© Performance Products Ltd
… 100 …


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