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Troubleshooting
Downloads
If you are having any difculty in performing a download onto your Syrius unit it is advisable to refer to the checklist in
Section A rst before contacting us.
If you are still unable to perform a download after following all of this checklist then please send an email to Support@
snooper.eu stating the nature of your difculty. To expedite your enquiry please supply as much detail as possible including
your contact details, Syrius serial number, PC operating system, error codes and any other relevant information. One of our
technicians will reply as soon as possible.
Alternatively you can contact our Technical Helpline on 0870 787 0700 and select Option 3.
This troubleshooting guide is in two sections; Section A is in the form of a checklist that will assist you with
resolving common download problems. Section B consists of a few possible reasons and possible solutions to
error messages that may be displayed by the operating system or the software whilst you are trying to perform a
download.
SECTION A
1. Have you registered your Syrius unit?
You will not be able to download the database unless the Syrius is registered. If the unit has not been registered, a
message will appear on the software informing you that the device is not enabled. Please telephone our registrations
team on 0870 787 0700 and select Option 1 to register your unit; or alternatively register online at www.snooperneo.
co.uk.
2. Is the Syrius connected to an AC mains power supply?
The Syrius needs to be switched on BEFORE connecting it to the PC. If the battery charge on the unit is low, the unit may
switch off during the download process and the download will fail. As a precaution, it is best to power the unit using the AC
mains adaptor. The Syrius must be powered from the AC mains adaptor as it does not receive any power from the USB
cable.
Please use the AC mains adapter supplied with your unit and connect to the socket marked DC 5V on the back. To switch
the unit on push the ‘Batt. ON/OFF’ switch located on the underside of the unit to the ‘ON’ position, then press and hold
the standby power switch on the left hand side of the unit for 2 seconds.
Whilst the Syrius software is loading a start-up display will be shown for just a few seconds and then a ‘Safety Information
Screen’ will be displayed. At this point connect the Syrius to the PC.
3. What operating system are you using on your computer?
The Syrius download software will only work on the following Windows operating systems:
Windows 2000, Windows XP and Windows Vista.
The software will not work on Windows 95, 98, 98SE and Millennium; Apple Macintosh operating systems are not
supported.
To determine which operating system you have on your computer:
Right click on the ‘My Computer icon on your desktop and select ‘Properties’ from the drop down menu.
When the ‘System Properties’ dialogue box opens, the ‘General’ tab is selected by default. Under the heading of
‘System’ the operating system is displayed.
If you do not have a ‘My Computer icon on your desktop you can nd this information by going to the ‘Control Panel’
and double left clicking the ‘System’ icon. The ‘System Properties’ window will then be displayed as outlined in ‘b’
above.
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