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Snom M200 SC Base Station Manual

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v1.01
M200SC Administrator and Provisioning Manual Configuration file parameter guide
Troubleshooting
If you have diculty with your M200SC base station, please try the suggestions below. For customer service
or product information, contact the person who installed your system. If your installer is unavailable, visit our
website at www.snom.com.
Common Troubleshooting Procedures
Follow these procedures to resolve common issues. For more troubleshooting information, see the user‘s
manual for your product.
The DECT handset doesn't register. "Registration failed" appears on the screen.
◦ Ensure that the handset is fully charged and in the charger. Remove and replace the handset in its
charger before selecting Register on the M200SC.
◦ Ensure that the handset is not already registered to another base. If it has been registered to another
base, deregister it.
The firmware upgrade or configuration update isn't working.
◦ Before using the WebUI, ensure you have the latest version of your web browser installed. Some menus
and controls in older browsers may operate dierently than described in this manual.
◦ Ensure that you have specified the correct path to the firmware and configuration files on the
SERVICING > Firmware Upgrade > Auto Upgrade page and the SERVICING > Provisioning page.
◦If the phone is not downloading a MAC-specific configuration file, ensure the filename is all upper case.
Provisioning: "Use DHCP Option" is enabled, but the M200SC is not getting a provisioning URL from the DHCP
Server.
Ensure that DHCP is enabled in Network settings.
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