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TROUBLE SHOOTING
IF SOLUTION
The APP can not find
the camera
Make sure your network supports the DHCP
protocol.
Make sure the camera and your mobile device
connect to the
same Wi-Fi router for the rst
setting.
Make sure the Wi-Fi router is activated.
Make sure the camera is properly powered on.
Use the “ADD CAMERA” function to
manually add the camera.
Wi-Fi router is not
shown
in the drop
down list
Make sure SSID broadcasting function is
enabled in the Wi-
Fi router. Consult your
Wi-Fi router manufacturer for the settings if
necessary.
Change the wireless security protocol of your
Wi-Fi router into
WPA/WPA2/WPA2-PSK.
Due to security concerns, WEP protocol
is not
suggested for some Wi-Fi routers.
No image appears
Make sure the power adaptor is not damaged
or defective and
plugged into an electrical
outlet with power.
Relocate the camera to obtain the best
reception of wireless
signals.
Make sure the camera is properly congured in
App.
Make sure the mobile device is connected to
3G/4G/Wi-Fi
properly.
Low wireless
signal
Poor image quality
Wireless devices such as wireless home stereo
system may
reduce the signal strength. Leave
as much space as possible
between the
camera/mobile device and these wireless
devices.
Clean the camera lens using lens cleaning
cloth. Spots or dust on
the lens can also cause
image quality problems.
Motion detection is
not working or
over-react
Make sure the sensitivity setting is turned ON (please refer to the
Sensitivity Setting section).
In motion detection mode, a moving object within the camera
viewing angle is necessary to trigger the motion sensor for
recording
Note:
WPA/WPA2/WPA2-PSK encryption protocols are newer and
more effective security standards for wireless networks than
the older and less-secure WEP protocol.
30


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