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38
Eliminating minor faults yourself
Before you call customer service:
Please check whether you can eliminate the fault yourself based on the following
information.
Customer service will charge you for advice – even if the appliance is still under
guarantee!
Fault Possible cause Remedial action
Temperature differs
greatly from the set
value.
In some cases it is adequate
to switch off the appliance
for 5 minutes.
If the temperature is too high wait
a few hours and check whether
the temperature has approached
the set value.
If the temperature is too low check
the temperature again the next day.
Displays do not
illuminate.
Power failure; the fuse
has been switched off;
the mains plug has
not been inserted
properly.
Connect mains plug. Check whether
the power is on, check the fuses.
Temperature display
indicates “E..”.
Electronics have
detected a fault.
Call customer service.
The light does not
function.
The LED light
is defective.
See chapter “Light (LED)” section.
Appliance was open
too long.
Light is switched off
after approx. 10 min.
When the appliance is closed
and opened, the light is on again.
The frozen food is
frozen solid.
Loosen frozen food with a blunt
object. Do not use a knife or pointed
object.
