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Mailboxes
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Mailboxes
Your Entry Voice Mail provides up to 24 mailboxes. You can configure up to
4 of these as attendant mailboxes. The rest can be used as personal stand-
ard mailboxes.
You can find out which mailbox is configured for you from your assigned
operator. If the assigned operator has not yet configured a mailbox for you,
a mailbox will be automatically assigned to you the first time you dial the
voice mail system.
You can only access the mailboxes by entering a code number. Æ Page 7
An assigned operator configures the attendant mailboxes for you
Æ Page 14 based on your telephony requirements.
The personal standard mailbox accepts your calls, greets the caller with
your personalised announcement and offers the caller the option of leaving
a message.
For example: "This is the voice mailbox of Max Mustermann. I am not at
my desk at the moment. Please leave a message after the tone. I will call
you back as soon as possible."
In addition to the standard mailbox functions, the attendant mailbox of-
fers callers the option of contacting you or a colleague directly.
Your assigned operator can configure the following types of attendant mail-
boxes:
Automatic call acceptance without attendant option
The caller only hears a greeting.
Greeting with attendant option
The caller hears an announcement/music-on-hold and is then con-
nected to the attendant, for example.
Example: "Thank you for calling. Unfortunately there is no one avail-
able to take your call at present. Please hold while we try to connect
you."
After the greeting, the caller can contact an internal subscriber by di-
alling an internal call number.
Example: "Hello, the person you are calling is not available at the mo-
ment. After the tone, dial 23 to contact a colleague".
After the greeting, the caller can contact an internal or external sub-
scriber by dialling a speed dial number 0-9. Manual greeting is acti-
vated Æ Page 12.
With automatic greeting ("Automatic day/night program"), different
subscribers can be contacted irrespective of whether day or night
mode is set.
Example: "Hello. If you have questions regarding our products,
please press "1" . If you would like to connect to our hotline, please
press "2" .
5


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