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Eliminating minor faults yourself
Before you call customer service:
Please check whether you can eliminate the fault yourself based on the following information.
Customer service will charge you for advice – even if the appliance is still under guarantee!
Appliance
Ice maker
Fault Possible cause Remedial action
Appliance has no refrigeration capacity.
The light does not work.
The display does not illuminate.
Appliance has been switched off. Press the On/Off button.
Power failure. Check whether the power is on.
The fuse has been switched off. Check the fuse.
The mains plug has not been inserted properly. Check whether the mains plug is secure.
The refrigeration unit is switching on
more frequently and for longer.
Appliance opened frequently. Do not open the appliance unnecessarily.
The ventilation openings have been covered. Remove obstacles.
Large quantities of fresh food are placed
in the freezer.
Activate “super” cooling and/or “super” freezing.
The light (LED) does not work. The LED lamp is defective. Call customer service.
Light switch is jammed. Check whether it can be moved.
Display indicates “E..”. Electronics have detected a fault. Call customer service.
Display indicates “LOWPOWER”. The mains voltage falls below the permitted
limiting value.
When the mains voltage reaches the stipulated value
again, the warning message goes out. If the warning
message lasts for longer, inform the energy supply
company.
Display indicates “HIGHVOLT”. The mains voltage exceeds the permitted
limiting value.
When the mains voltage reaches the stipulated value
again, the warning message goes out. If the warning
message lasts for longer, inform the energy supply
company.
Condensation forms on the rail on
the left door.
Condensation of warm air. Switch on heater in the rail (see chapter “Special
functions”, section “Door rail heater”).
Fault Possible cause Remedial action
The ice maker doesn’t work. Ice maker is not connected to the mains supply. Call customer service.
Ice maker does not contain any fresh water. Ensure that the water is properly connected.
The freezer compartment temperature is too
warm.
Check freezer compartment temperature and, if
required, set slightly colder.
The ice maker does not make enough
ice or the ice is deformed.
The appliance or ice maker has only just been
switched on.
Approx. 24 hours is needed until ice production starts.
A lot of ice has been taken. Approx. 24 hours is needed until the ice cube container
is filled again.
Low water pressure. Connect the appliance to the stipulated water pressure
only (see chapter “Connecting the appliance”, section
“Water connection”).
The water filter is bunged up or used. Change the water filter.
Temperature in the freezer compartment is too
warm.
Set temperature slightly colder in the freezer
compartment.
Ice cubes have accumulated on the rear panel of
the ice cube container.
Distribute ice cubes in the ice cube container. If ice
cubes are stuck to each other, loosen with a blunt
implement.
20


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