Manual Showtec Phantom 75 LED Spot (page 8 of 28) (English)

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Return Procedure

Returned merchandise must be sent prepaid and in the original packing, call tags will not be issued.

Package must be clearly labeled with a Return Authorization Number (RMA number). Products returned

without an RMA number will be refused. Highlite will not accept the returned goods or any responsibility.

Call Highlite 0031-455667723 or mail aftersales@highlite.nl and request an RMA prior to shipping the fixture.

Be prepared to provide the model number, serial number and a brief description of the cause for the

return. Be sure to properly pack fixture, any shipping damage resulting from inadequate packaging is the

customer’s responsibility. Highlite reserves the right to use its own discretion to repair or replace

product(s). As a suggestion, proper UPS packing or double-boxing is always a safe method to use.

Note: If you are given an RMA number, please include the following information on a piece of paper

inside the box:

1) Your name

2) Your address

3) Your phone number

4) A brief description of the symptoms

Claims

The client has the obligation to check the delivered goods immediately upon delivery for any short-

comings and/or visible defects, or perform this check after our announcement that the goods are at their

disposal. Damage incurred in shipping is the responsibility of the shipper; therefore the damage must be

reported to the carrier upon receipt of merchandise.

It is the customer's responsibility to notify and submit claims with the shipper in the event that a fixture is

damaged due to shipping. Transportation damage has to be reported to us within one day after receipt

of the delivery.

Any return shipment has to be made post-paid at all times. Return shipments must be accompanied with

a letter defining the reason for return shipment. Non-prepaid return shipments will be refused, unless

otherwise agreed in writing.

Complaints against us must be made known in writing or by fax within 10 working days after receipt of the

invoice. After this period complaints will not be handled anymore.

Complaints will only then be considered if the client has so far complied with all parts of the agreement,

regardless of the agreement of which the obligation is resulting.

Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

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Showtec Phantom 75 LED Spot Manual

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