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TOLL FREE: 1-800-798-7398
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www.sharkcompany.com
English
OWNERSHIP REGISTRATION CARD FOR
CANADIAN CONSUMERS ONLY
Pleasecompleteandreturnwithinten(10)daysofpurchase.Theregistrationwillenable
ustocontactyouintheeventaproductdefectisdiscovered.Byreturningthiscardyou
acknowledgetohavereadandunderstoodtheinstructionsforuse,andwarningsset
forthintheaccompanyinginstructions.
RETURNTO:
EURO-PRO Operating LLC,4400BoisFranc,St.Laurent,QuebecH4S1A7
PURCHASER:……………………………………………............
ADDRESS:……………………………………………...............
DATEOFPURCHASE:……………..MODEL:…………...................................
NAMEANDADDRESSOFSTORE:…………………………………..
ONE (1) YEAR LIMITED WARRANTY
EURO-PRO Operating LLCwarrantsthisproducttobefreefromdefectsinmaterialand
workmanshipforaperiodofone(1)yearfromthedateoftheoriginalpurchase,whenutilizedfor
normalhouseholduse,subjecttothefollowingconditions,exclusionsandexceptions.
Ifyourappliancefailstooperateproperlywhileinuseundernormalhouseholdconditions
withinthewarrantyperiod,returnthecompleteapplianceandaccessories,freightprepaid.For
CustomerServicesupport,call1(800)798-7398orvisitourwebsitewww.sharkcompany.com.
Iftheapplianceisfoundtobedefectiveinmaterialorworkmanship,
EURO-PRO Operating LLC
willrepairorreplaceitfreeofcharge.Proofofpurchasedateand$9.95tocoverthecostof
returnshippingandhandlingmustbeincluded.*
Theliabilityof
EURO-PRO Operating LLC islimitedsolelytothecostoftherepairor
replacementoftheunitatouroption.Thiswarrantydoesnotcovernormalwearofpartsand
doesnotapplytoanyunitthathasbeentamperedwithorusedforcommercialpurposes.This
limitedwarrantydoesnotcoverdamagecausedbymisuse,abuse,negligenthandlingordamage
duetofaultypackagingormishandlingintransit.Thiswarrantydoesnotcoverdamageor
defectscausedbyorresultingfromdamagesfromshippingorrepairs,serviceoralterationsto
theproductoranyofitsparts,whichhavebeenperformedbyarepairpersonnotauthorizedby
EURO-PRO Operating LLC.
Thiswarrantyisextendedtotheoriginalpurchaseroftheunitandexcludesallotherlegaland/or
conventionalwarranties.Theresponsibilityof
EURO-PRO Operating LLC ifany,islimitedto
thespecicobligationsexpresslyassumedbyitunderthetermsofthelimitedwarranty.
In no
event is EURO-PRO Operating LLCliableforincidentalorconsequentialdamagesofanynature
whatsoever.Somestates/provincesdonotpermittheexclusionorlimitationofincidentalor
consequentialdamages,sotheabovemaynotapplytoyou.
Thiswarrantygivesyouspeciclegalrights,andyoumayalsohaveotherrightswhichvaryfrom
statetostateorprovincetoprovince.
*Important: Carefully pack item to avoid damage in shipping. Be sure to include proof of
purchase date and to attach tag to item before packing with your name, complete address and
phone number with a note giving purchase information, model number and what you believe
is the problem with item. We recommend you insure the package (as damage in shipping is
not covered by your warranty). Mark the outside of your package “ATTENTION CUSTOMER
SERVICE”. We are constantly striving to improve our products, therefore the specications
contained herein are subject to change without notice.
Troubleshooting Guide
PROBLEM POSSIBLE REASONS & SOLUTIONS
The Steam Mop
will not turn on.
YourSteamMopshouldbesecurelypluggedintoa
120VACelectricaloutletonly.
Checkyourfuseorbreaker.
Ifyourunitstilldoesn’twork,giveusacall1-00--3
Steam Mop will not
make steam.
Primethepump,seepage4formoreinformation.
Istherewaterinthewatertank?Ifnot,addwatertoyour
SteamMopfollowingtheinstructions.
Steam Mop leaves
water on the oor.
Checktoseeifyourmicro-bercleaningpocketistoowet.
WerecommendyouunplugtheSteamMopandchangethe
micro-bercleaningpocket.
Makesurethesteampocketisattachedcorrectly.
Steam Mop is hard
to push.
Makesurethesteampocketisattachedcorrectly.
Checktoseeifyourpocketisexcessivelydirty.
Tryincreasingtheheightofthepoleforbetterleverage.
Floors are cloudy,
streaky or spotty
after steaming.
Themicro-berpocketmightbedirty.Fliporchange
thepocket.
Ifyouwashedthepocketwithpowderdetergentthenthe
pocketmightberuined.
Ifyouarecleaninginakitchenareawheretheremightbea
build-upofgreasethenuseadegreasingagentsuchasan
all-purposecleanerordishsoapandpapertowelstoclean
thearearst.
Youmighthaveleftthemopinthesamespotfor
toolong.
Doyouhavehardwater?Ifyoudoyou,werecommend
switchingtodistilledwater.
S3501
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  • I just bought a shark S3501. Can you use a floor cleaning detergent with it? Submitted on 5-4-2022 at 22:08

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