Manual Shark M343 - hand-held steam cleaner (page 18 of 19) (English, German)

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6 Trouble-shooting

6.1 Before you send in the appliance

Before sending the appliance to Domostar Customer Services, use the

following table to check whether you can solve the problem yourself. If you

cannot solve the problem yourself, call the following service telephone

number.

6.2 Warranty

We grant a warranty of 24 months from the date of purchase for the

distributed appliance.

Within this warranty period, we will remove all defects free of charge that

are due to material or manufacturing faults, either by repair work or

replacing the appliance or accessories, at our discretion (damage to

accessory parts does not automatically lead to the entire appliance being

replaced). Damages due to inappropriate use (operation on wrong voltage

or type of current, connecting to unsuitable power supplies, breakage, etc.)

are exempt from warranty, as are normal wear and minor defects that only

negligibly affect the appliance's value or serviceability.

Interventions by unauthorised parties and the use of spare parts not

supplied by Domostar make the warranty null and void. Consumable parts

are not included in the warranty and are therefore at the customer's

expense!

The warranty is only valid if the date of purchase has been acknowledged

by the dealer's stamp and signature on the warranty card or if a copy of the

invoice is included with sent-in appliance. Warranty work does not extend

the warranty period nor does it constitute a claim for a new warranty! Send

us the appliance with the water tank emptied and a short description of the

defect in block capitals. Head your accompanying letter with the notice

"warranty claim". Send it to the following address, including the warranty

card or a copy of the purchase slip:

Z see last page

6.3 Spare parts and accessories

The following accessories and spare parts can be reordered:

6.4 Sources

Z see last page

6.5 Disposal

When the appliance has reached the end of its usefulness,

especially if dysfunctions recur, disable it by pulling the mains plug

out of the socket and cutting off the power cord.

Dispose of the appliance in compliance with environmental

protection laws of your country. Electrical waste may not be disposed of

together with domestic waste. Consult your local authorities or your dealer

for advice on recycling.

WARNING:

Danger of injury! Never use a defective appliance or operate an

appliance with a defective power cord.

Problem Possible cause

Solution

The operating light

(Fig. 1/1) is not

illuminated.

The power cord is not plugged in.

Plug in the power cord.

The socket does not carry current.

Test the appliance on a socket you are sure is

carrying current.

The operating light

(Fig. 1/1) is on, but

even after

> 30 seconds no

steam is produced

when the steam

button (Fig. 1/2) is

pushed.

The overheating protection device has triggered

due to an empty water tank.

Fill the water tank (Zchapter 3.2, „Filling the water

tank“).

Water tank and/or heating elements are calcified.

Decalcify the appliance (Zchapter 5.5,

„Decalcifying the appliance“).

Less steam is

produced than at the

time the appliance

was new.

The nozzles are clogged by limescale.

Clean the nozzles (Zchapter 5.4, „Cleaning the

nozzles“).

The steam channels are calcified.

Decalcify the appliance (Zchapter 5.5,

„Decalcifying the appliance“).

The surface is spotty

after cleaning.

The cleaning-cloth may have been dirty or have

become worn-out due to improper care.

Replace the cloth with a clean or new one

(Zchapter 6.3, „Spare parts and accessories“).

Or you may have been cleaning too long in one

place.

Never work the steam cleaner on one spot for a

too long time.

ATTENTION:

Only use original spare parts from the scope of delivery or those that you

have acquired by reordering.

Item number./figure Description

0343001 3-piece cleaning-cloth set (consisting of

1 PPS™ Microfibre Pocket Pad, 1 PPS™

Microfibre Pocket Pad dust magnet + 1 PPS™

Microfibre XL Pocket Pad)

0343002 1 PPS™ Microfibre XL Pocket Pad Sensitive

0343003 1 PPS™ Microfibre XL Pocket Pad Plus Active

0343004 1 PPS™ Microfibre Pocket Pad

0343005 1 PPS™ Microfibre XL Pocket Pad

0343006 1 PPS™ Microfibre Pocket Pad dust magnet

0343007 2-piece set of brushes

(consisting of 2 round brushes)

0343008 1 carrying-bag

Shark Handdampfreiniger.book Seite 18 Montag, 14. Dezember 2009 12:04 12

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Shark M343 - hand-held steam cleaner Manual

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