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Condition/Problem Things to Check Solution
No speed/RPM reading,
Console displays “Please
Stride” error code
Check data cable integrity All wires in cable should be intact. If any are cut or crimped,
replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly.
Small latch on connector should line up and snap into place.
Check magnet position
(requires shroud removal)
Magnet should be in place on pulley.
Check Speed Sensor
(requires shroud removal)
Speed sensor should be aligned with magnet and connected to
data cable. Realign sensor if necessary. Replace if there is any
damage to the sensor or the connecting wire.
Console shuts off (enters
sleep mode) while in use
Check electrical (wall)
outlet
Make sure unit is plugged into a functioning wall outlet.
Check connection at front
of unit
Connection should be secure and undamaged. Replace
adapter or connection at unit if either are damaged.
Check data cable integrity All wires in the cable should be intact. If any are cut or crimped,
replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly.
Small latch on connector should line up and snap into place.
Reset machine Unplug unit from electrical outlet for 3 minutes. Reconnect to
outlet.
Check magnet position
(requires shroud removal)
Magnet should be in place on pulley.
Check Speed Sensor
(requires shroud removal)
Speed sensor should be aligned with magnet and connected to
data cable. Realign sensor if necessary. Replace if there is any
damage to the sensor or the connecting wire.
Fan will not turn on or will
not turn off
Check data cable integrity All wires in cable should be intact. If any are cut or crimped,
replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly.
Small latch on connector should line up and snap into place.
Reset machine Unplug unit from electrical outlet for 3 minutes. Reconnect to
outlet.
Fan will not turn on, but
Console operates
Check for blockage of fan Unplug unit from electrical outlet for 5 minutes. Remove mate-
rial from fan. If necessary, detach the Console to help with
removal. Replace the Console if unable to remove blockage.
Unit rocks/does not sit
level
Check leveler adjustment Adjust levelers until machine is level.
Check surface under unit Adjustmentmaynotbeabletocompensateforextremelyun-
even surfaces. Move machine to level area.
Foot pedals loose/unit
difculttooperate
Hardware Tightly secure all hardware on the Pedal Arms and Handlebar
Arms.
Drive train click/tick
noise once per full crank
revolution
Check crank/pulley
assembly
Disconnect left and right foot assemblies and rotate crank. If
sound persists, replace crank/pulley assembly. If sound does
not come from rotating crank, check foot assemblies and
upper/lower handlebars.
Check foot assemblies,
leg assemblies, handlebar
assemblies
Manually move foot, leg, and handlebar assemblies to isolate
sound. Replace part making sound.
Check for loose hardware Tightly secure all hardware on the Stabilizers and the base of
the Console Mast.
45


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