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Troubleshooting and service
Troubleshooting and service
Information code Possible cause Solution
There is a problem with the
burner temperature sensor.
Restart the appliance
using the On/Off key.
If the problem continues,
disconnect power for more
than 30 seconds. Then,
restart the appliance and try
again. If the problem still
continues, contact a local
service centre.
The temperature is sensed
higher than specied.
There is a problem with the PBA
sensor.
The DC Motor fails to operate
because of problems with the
PCB or wiring, or electrical
disturbance on the motor blade.
A key is being pressed for more
than 8 seconds.
Check if the key is wet or is
being pressed.
If the problem continues,
restart the appliance using
the On/Off key. If the
problem still continues,
contact a local service centre.
Communications between main
and sub PCBs fail.
Restart the appliance
using the On/Off key.
If the problem continues,
disconnect power for more
than 30 seconds. Then,
restart the appliance. If the
problem still continues,
contact a local service centre.
The touch-enabled IC
communicates abnormally.
It is out of normal voltage
(220 ~ 240 V).
Check home power
environment.
If the cooking container is not
suitable for the induction, or
operates without the cooking
container, it is displayed.
Use a cooking container
suitable for inductions.
What should I do if the cooking zone will not switch on or off?
This could be because of one of the following possibilities:
The control panel is partially covered by a damp cloth or liquid.
The child safety lock is on. and display .
What should I do if the display is illuminated?
Check for the following:
The control panel is partially covered by a damp cloth or liquid.
To reset, press the On/Off key.
If liquid has overowed on control panel, please wipe the liquid.
What should I do if the display is illuminated?
Check for the following:
The hob is overheated because of abnormal operation.
After hob is cooled down, press the On/Off key for resetting.
What should I do if the display is illuminated?
Check for the following:
Cookware is unsuitable, too small, or no cookware has been placed on the
cooking zone.
If you use suitable cookware, displayed message will automatically disappear.
What should I do if the cooling fan runs after the hob is turned off?
Check for the following:
When you have nished using the hob, the cooling fan runs by itself for
cooling down.
After the hob’s electronics has cooled down or elapsed max time (10 minutes)
the cooling fan will be turned off.
If you request a service call because of an information made in operating the
appliance, the visit from the customer service technician may incur a charge
even during the warranty period.
32


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