Manual Samsung NV7B578 (page 506 of 510) (English, German, Dutch, Danish, French, Swedish, Norwegian, Finnish)

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Troubleshooting

Information codes

If the oven fails to operate, you may see an information code on the display. Check

the table below and try the suggestions.

Code Meaning Action

C-d1 Door lock malfunctions

Turn off the oven and then

restart. If the problem

continues, turn off all power

for 30 seconds or more and

then reconnect. If the problem

is not fixed, please contact a

service centre.

C-20

Sensor malfunctions

C-21

C-22

C-23

C-F1 Only occurs during EEPROM Read/

Write

C-70 Steam-related problems

C-72

C-F0 If there is no communication

between the main PCB and sub PCB

C-F2

Occurs when a communication

problem is maintained between the

Touch IC <-> Main or Sub micom

Turn off the oven and then

restart. If the problem

continues, turn off all power

for 30 seconds or more and

then reconnect. If the problem

is not fixed, please contact a

service centre.

C-d0

Button problem

Occurs when a button is pressed and

held for a period of time.

Clean the buttons and make

sure there is no water on/

around them. Turn off the

oven and try again. If the

problem continues, contact a

local Samsung service centre.

Problem Cause Action

There is a burning

or plastic smell

when using the

oven.

• If using plastic or other

containers that are not

heat-resistant

• Use glass containers

suitable for hot

temperatures.

The oven does not

cook properly.

• If the door is often

opened during cooking

• Do not frequently open

the door unless you

are cooking things that

need to be turned. If you

frequently open the door,

the interior temperature

will be lower and this may

affect the results of your

cooking.

The oven is warm

during pyro

cleaning.

• This is because pyro

cleaning uses high

temperatures.

• This is not a product

malfunction, so there is no

need to worry.

There is a burning

smell during pyro

cleaning.

• Pyro cleaning uses high

temperatures, so you

may smell food residue

burning.

• This is not a product

malfunction, so there is no

need to worry.

Steam cleaning

does not work.

• This is because the

temperature is too high.

• Let the oven cool and then

use.

Dual cook mode

does not work.

• If the divider is not

properly assembled

• Insert the divider correctly

and use.

Single cook mode

does not work.

• If the divider is inserted

in the oven.

• Take out the divider and

use.

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Samsung NV7B578 Manual

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