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Troubleshooting
Picture Issues
103 The screen is  or has become dark
103 The picture is not bright, or the picture colours do not look
clear
104 The picture colours are black and white or do not look the
way they should look
104 The Projector automatically turns off by itself
104 Unable to power on
105 Displayed video looks blurry
105 The picture is distorted.
105 There is a dotted line on the edge of the screen.
105 The picture won’t display in full screen.
106 The Subtitle function in the Projector menu is deactivated.
106 Subtitles appear on the Projector screen.
Sound and Noise Issues
107 How can I connect an audio device to the Projector?
107 There is no sound or the sound is too low at maximum
volume.
107 The picture is good but there is no sound.
108 HDMI (eARC) is connected, and there is no sound.
108 The speakers are making an odd sound.
108 The sound is interrupted.
109 Whenever a function is used on the Projector or the channel
is changed, the Projector voices the activity. The Projector
explains in voice-over the video scenes displayed on the
screen.
109 The Projector audio is not being played through the Sound
bar or A/V receiver.
109 The sound is not heard clearly.
109 The volume of the external device cannot be adjusted.
109 I want to turn the Projector and audio device off and on at
the same time.
External Device Connectivity Issues
110 The "Mode Not Supported" message appears.
110 The video is OK but there is no audio.
110 I want to connect to a PC and mobile device via screen
mirroring.
111 No screen appears when connecting the Projector to an
external device.
111 I want to connect to a Bluetooth speaker.
111 The PC screen does not appear or it 
Network Issues
112 Wireless network connection failed. Unable to connect to a
wireless access point. Unable to connect to the network.
112 Connected to a local network, but not to the Internet.
Anynet+ (HDMI-CEC) Issues
113 What is Anynet+?
113 Anynet+ does not work. The connected device is not
displayed.
113 I want to start Anynet+. I also want the connected devices to
turn on when the Projector is turned on.
114 I want to exit Anynet+. It is inconvenient to turn on
other devices because the Projector also turns on. It is
inconvenient because the connected devices (e.g. set-top
box) turn off together.
114 The message "Connecting to Anynet+ device..." or
"Disconnecting from Anynet+ device" appears on the screen.
114 The Anynet+ device won't play.
Remote Control Issues
115 The remote control does not work.
Apps
116 I launched an app, but it's in a different language. How can I
change the language?
116 The app does not work properly. Its image quality is poor.
116 The Smart Hub Home Screen keeps appearing whenever you
turn on the Projector.
Voice Assistant Issues
117 The voice commands do not work well.
117 Bixby/Alexa answers although I did not call it.
117 I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
118 Voice recognition does not work with the Samsung Smart
Remote unlike other features. There is no response even if
the Voice Assistant button is pressed.
118 During voice recognition, the heavy load message appears
and the function does not work.
3


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