Manual Sagemcom RL303 (page 2 of 2) (English)

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RL303

Using external antenna (*)

If you wish to connect an external antenna to improve your signal reception, the RL303 has an external

antenna connection available at the back.

To connect an external antenna, simply remove the rubber part and plug your antenna.

Your antenna must be MMCX type and must be compatible with the RL303.

Please contact Sagemcom to get more information about the recommended antenna.

Note

Please keep the rubber part in place if you don't use this connection

(*) not provided inbox

Supplementary Services

When Activating / De-activating / Checking Status of supplementary services, the following audio notification

will be played:

- Command accepted: high pitched tone x3.

- Command not accepted: low pitched tone x3.

- Activated Service Status: high pitched tone x1.

- Non Activated Service Status: low pitched tone x1.

Service Activation De-Activation Status

Call Forward

Unconditional (CFU)

*21*TelNumber# #21# *#21#

Call forward if Busy

(CFB)

*67*TelNumber# #67# *#67#

Call forward if No Answer

(CFNRy)

*61*TelNumber# #61# *#61#

Call Forward id Not

Accessible (CFNA)

*62*TelNumber# #62# *#62#

Call Waiting *43# #43# *#43#

Hide Number (CLIR) #31# *31# *#31#

RL303

Troubleshooting

(*) not provided inbox.

Problem Additional details Possible Cause How to solve it

No tone in the handset

Telephone is wrongly

connected

Check if the telephone is correctly

connected to the RL303.

Check if the telephone is correctly

powered ON.

SIM card is not

inserted correctly /

missing

Remove the SIM card and replace it

correctly.

Reboot the device.

3x LED are OFF and

fast intermittent tone is

played on the handset

Device is SIM-locked

Use an appropriate SIM card

provided by your operator.

3x LED are OFF and

dial tone is normally played

in handset

Network signal

strength is low

Move the device to a better place

(close to windows, far from other

devices or metallic part).

Plug an external compatible antenna

on the device (*).

3x LED are blinking

altogether

SIM is protected by

Pick up handset and type your PIN

code as follow: PINcode#

(After 3 bad tries, SIM card is

blocked by PUK code).

Impossible to

make and

receive call

3 x LED are blinking

one after the others

SIM is blocked by PUK

Pick up handset and type your PUK

code as follow :

PUKcode*NewPIN*NewPIN#

(After 10 bad tries, SIM card is

permanently blocked).

Impossible to

receive call only

LED is blinking fast

Unconditional Call

forward is activated

De-activate call forward : #21#

Impossible to

pick up a

second call

Call waiting not

available

Check the service is available with

your subscription.

impossible to

power ON the

device

power supply is connected

but LED is OFF

SIM card tray is not

inserted / wrongly

inserted in the device

Make sure the SIM card tray is

correctly inserted

RL303

Environment

Preservation of the environment is an essential concern of Sagemcom. The desire of Sagemcom is to operate

systems observing the environment and consequently it has decided to integrate environmental performances

in the life cycle of its products, from manufacturing to commissioning, use and elimination.

Packaging

The presence of the logo (green dot) means that a contribution is paid to an approved national

organisation to improve packaging recovery and recycling infrastructures.

To facilitate recycling, please respect the sorting rules set up locally for this kind of waste.

The product

The crossed-out waste bin stuck on the product or its accessories means that the product

belongs to the family of electrical and electronic equipments.

In this respect, the European regulations ask you to dispose of it selectively:

x At sales points in the event of the purchase of similar equipment.

x At the collection points made available to you locally (drop-off centre, selective collection, etc.).

In this way you can participate in the re-use and upgrading of Electrical and Electronic Equipment Waste,

which can have an effect on the environment and human health.

GGuarantee

Terms and Conditions for United Kingdom & Ireland only

In order to apply the guarantee, you should contact the Sagemcom Helpdesk or the retailer where you purchased

the equipment. Proof of purchase will be required in either case.

Please make sure that you use your equipment only for the purpose for which it was designed and under normal

usage conditions.

Sagemcom do not accept any liability for the equipment if used outside the frame of its original designed purpose

or any consequence that may arise from this usage.

Should any malfunction arise, the Sagemcom Helpdesk or your retailer will advise you how to proceed.

A) General Guarantee conditions

Sagemcom undertakes to remedy by repair or exchange at its own convenience, free of charge for labour and

replacement parts, any defects in the equipment during the guarantee period of 12 (twelve) months or 3 (three)

months for accessories, from the date of original invoice of the Equipment, where those defects are a result of

faulty workmanship.

Unless the customer has concluded with Sagemcom a maintenance contract in respect of the equipment

which specifically provides for repairs to be carried out at the customer`s premises, the repairs will not be

carried out on the equipment at the customer premises.

The customer must however return the defective equipment at his/her own expense, to the address supplied

by the Sagemcom Helpdesk or by the retailer. In the case that a product needs to be sent in for a repair, it

must always be accompanied by a proof of purchase (which is not altered, written on or in any way made

illegible) showing that the product is still under guarantee. In the case that no proof of purchase is enclosed,

the Sagemcom repair centre will use the production date as its reference for establishing the guarantee status

of the product.

Apart from all legal obligatory rules, Sagemcom, do not give any Guarantee, either implicit or explicit which is

not set force in the present section, and can not be held responsible for any direct or indirect, material or

immaterial damage, either in or out of the frame of the present guarantee.

RL303

If any provision of this guarantee shall be held to be in whole or in part invalid or illegal due to an obligatory

rule applicable to consumers pursuant to their national legislation, such invalidity or illegality shall not impair or

affect the remaining provisions or parts of this guarantee.

This guarantee does not affect the Customer statutory rights.

B) General Guarantee conditions

Sagemcom shall have no liability under the guarantee in respect of:

x Damage, defects, breakdown or malfunction due to one or more of the following :

- Failure to properly follow the installation process and instructions for use

- An external cause to the equipment (including but not limited to: lightening, fire, shock, vandalism,

inappropriate conditions of electrical network or water damage of any nature)

- Modifications made without the written approval of Sagemcom

- Unsuitable operating conditions, particularly of temperature and humidity

- Repair or maintenance of the equipment by persons not authorised by Sagemcom

x Wear and tear from normal daily use of the equipment and its accessories

x Damage due to insufficient or bad packaging of equipment when returned to Sagemcom

x Usage of new versions of software without the previous approval of Sagemcom

x Work on any equipment or software modified or added without the prior written consent of Sagemcom

x Malfunctions not resulting from the Equipment or from software installed in user workstations for the

purpose of use of the equipment.

x Communication problems related to an unsuitable environment including

- Problems related to access and/or connection to the Internet such as interruptions by access networks

or malfunction of the line used by the subscriber or his correspondent

- Transmission faults (for example poor geographical coverage by radio and TV transmitters,

interference or poor line quality)

- Local network faults (wiring, servers, workstations) or the failure of the transmission network (such as

but not limited to interferences, fault or poor quality of the network)

- Modification of the parameters of the cellular or broadcast network carried out after the sale of the

Product

x Normal servicing (as defined in the user guide supplied with the equipment) as well as malfunctioning due

to servicing not being carried out. Servicing costs are in any event always borne by the customer.

x Malfunctions resulting from the usage of products, consumables or accessories not compatible with the

equipment.

C) Out of Guarantee Repairs

In the cases set forth in B) as well as after expiry of the guarantee period, the customer must ask the

Authorised Sagemcom Repair Centre for a cost estimation prior to work being carried out.

In such cases, the repair and delivery costs will be invoiced to the customer.

The foregoing shall apply unless otherwise agreed in writing with the customer and only for the United

Kingdom and Ireland.

Terms and Conditions for other countries

If, despite our best efforts, your product presents any defects, you should refer to your retailer and present the

proof of purchase that they gave you on the day of purchase.

Should any malfunctioning arise, the retailer will advise you what to do.

For the warranty to apply, you should ensure that the product was used in accordance with the instructions for

use and the purpose for use, and that you have at your disposal the sales invoice or receipt stating the date of

purchase, the name of the retailer, the reference and the serial number of the product.

No coverage shall be given under this warranty if the following conditions are applicable:

x The required documents have been modified or altered in order to take advantage of the warranty.

x The manufacturing numbers, product brands or labels have been altered or made illegible.

x Interventions on the product have been made by an unauthorized person.

x The product has been subjected to abnormal or improper use.

x The product has been damaged by external factors such as lightning, over-voltage, moisture, accidental

damage, improper care as well as all Acts of God.

This present warranty does not affect the consumer rights that you may have under the laws in effect in your

country.

Important:

Should you return the product to the after-sales department, please ensure that you return as well all the

elements and accessories originally supplied with the product.

USER GUID

RL303

253481113B

LU_253481113B_RL303 EN.fm Page 2 Vendredi, 15. février 2013 5:05 17

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Sagemcom RL303 Manual

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