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Guarantee
If any provision of this guarantee shall be held to be in whole or in part invalid
or illegal due to an obligatory rule applicable to consumers pursuant to their
national legislation, such invalidity or illegality shall not impair or affect the
remaining provisions or parts of this guarantee.
This guarantee does not affect the Customer statutory rights
B) General Guarantee conditions
Sagemcom shall have no liability under the guarantee in respect of:
Damage, defects, breakdown or malfunction due to one or more of the
following:
- Failure to properly follow the installation process and instructions for use
- An external cause to the equipment (including but not limited to:
lightening, fire, shock, vandalism, inappropriate conditions of electrical
network or water damage of any nature)
- Modifications made without the written approval of Sagemcom
- Unsuitable operating conditions, particularly of temperature and
humidity
- Repair or maintenance of the equipment by persons not authorised by
Sagemcom
Wear and tear from normal daily use of the equipment and its accessories
Damage due to insufficient or bad packaging of equipment when returned
to Sagemcom
• Usage of new versions of software without the previous approval of
Sagemcom
Work on any equipment or software modified or added without the prior
written consent of Sagemcom
Malfunctions not resulting from the Equipment or from software installed in
user workstations for the purpose of use of the equipment.
Communication problems related to an unsuitable environment including:
- Problems related to access and/or connection to the Internet such as
interruptions by access networks or malfunction of the line used by the
subscriber or his correspondent
- Transmission faults (for example poor geographical coverage by radio
and TV transmitters, interference or poor line quality)
- Local network faults (wiring, servers, workstations) or the failure of the
transmission network (such as but not limited to interferences, fault or
poor quality of the network)
- Modification of the parameters of the cellular or broadcast network
carried out after the sale of the Product
57


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