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9 TROUBLESHOOTING
Fault
Solution
The fire doesn’t burn
well
Use dry wood (moisture content ≤20%)
Only use recommended fuels
Check the air-tightness of the flue
Close the chimney’s cleaning hatches
Clean the flue
Check diameter flue outlet and supply
of combustion air
Check if extractor fans are operating
in the same room
Glass blackens quickly
Use dry wood (moisture content ≤20%)
Only use recommended fuels
Do not fill more than 2-3 wood logs
Check diameter flue outlet and supply
of combustion air
Check if extractor fans are operating
in the same room
A strange odour and
smoke develops during
first use
The odour and smoke will dissapear after
a while
Condensation
Open the door for 2-3 min when lighting
the fire. Do not leave the fire unattended!
Smoke hindrance
Check the air-tightness of the flue
Close the chimney’s cleaning hatches
Clean the flue
Only fill wood logs when flames are dying
out
Chimney fire
Immediately close the air supply and
contact the fire department
10 SPARE PARTS
We stock most spare parts for our products. Note down the reference number of your product and
request the spare part from your point of sale. For spare parts both under and outside of warranty, please
contact your point of sale.
45


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