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4. Un problème
avec votre
Spotlight
Cam?
Voice notre
guide de
dépannage…
Ma Spotlight Cam ne s’allume pas.
Verifiez qu’il n y a pas d’interrupteur controlant
l’alimentation en courant de la prise a laquelle la
camera est connectee.
Si c’est le cas, assurez-vous que l’interrupteur est
correctement positionne.
Je rencontre des problèmes de qualité vidéo/audio
ou de chargements trop longs.
Les problèmes de qualité vidéo/audio sont
généralement liés à la force du signal Wi-Fi ou au
débit Internet. Pour une expérience optimale, nous
vous recommandons de disposer d’une connexion
Internet avec un débit minimal de 1 Mb/s. Vérifiez
votre débit Internet en sélectionnant Device Health
(Santé de l’appareil) dans l’application Ring, puis en
cliquant sur Test You Wi-Fi (Tester votre Wi-Fi).
Si votre débit Internet est suffisant, consultez la
section Signal Strength (Intensité du signal) de
Device Health (Santé de l’appareil). Si la force du
signal est insuffisante, vous devrez renforcer le signal
Wi-Fi transmis à votre Spotlight Cam. Pour cela, vous
pouvez utiliser notre produit Chime Pro.
Pour en savoir plus, consultez : ring.com/chime-pro
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