Why can’t visitors hear
me on my Spotlight Cam
when I talk through the
app?
If you’re on an iPhone or iPad, check the
microphone permissions on your device.
Select Settings, find Ring and select
it. Lastly, make sure the switch next to
Microphone is toggled on.
If you’re on an Android device, go to
Settings > Application/Apps > Application
Manager > Ring > Permissions. Ensure
everything here is on.
Why is my video and/or
audio quality poor?
First, determine the cause. Remove your
Spotlight Cam and bring it inside near your
router. Open the Ring app, and press the
Live View button, or trigger a motion event
to see live video.
If you get good video quality near your
router, you need to extend your Wi-Fi signal.
We recommend Ring Chime Pro to boost
the signal to your Spotlight Cam.
Learn more at: ring.com/chime-pro
If video quality is still poor near your router,
test your internet speed by selecting Device
Health in the Ring app, then Test Your Wi-Fi.
The instructions in the app will help you
diagnose and solve any issues related to
poor video quality.
If I have two batteries in
my Spotlight Cam, how
do I know which one
needs to be charged?
When your battery needs to be charged,
the Ring app will notify you. To determine
which battery needs to be charged, you
will need to open the battery compartment
and look for the red flashing light on the
side closest to the hinge. This indicates that
the battery in this compartment needs to
be charged.
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