42
WARRENTY CARD
HRA19DAB
Dear Customer,
Thank you for choosing one of our products. Our products undergo a thorough final
inspection during production.
Should one of our devices still give you a reason to complain or you have questions
about one of our devices, please call our free customer support.
This device is guaranteed for 24 months from the date of purchase.
Outside the warranty we offer you a paid repair after quotation. Please contact our
customer support before submitting.
Please understand that the warranty can only be considered for the devices that we
receive within the warranty period.
The warranty applies to material and production defects. In the course of the complaint
your device will be repaired or exchanged. A refund of the purchase amount is
unfortunately not possible by the company UltraMedia. Excluded from the warranty are
damage caused by improper use, use by third-party accessories, fall, dust, water
damage and signs of wear (such as scratches, optical wear) caused by the customer or
external influences.
To claim the guarantee, send the device with complete accessories, a copy of the
invoice and the error description to the address below. Please do not forget to include
your complete address, a telephone number / e-mail address with for any queries.
The shipping to us takes place at own expense. Non-free packages can not be
accepted and will be returned to the sender.
Please pack the device safe for transport. For transport damages that occur on the way
to us, the company UltraMedia assumes no liability. Upon receipt of your submission,
we will process your device as soon as possible and send it back to you.
The return shipment is the responsibility of UltraMedia.
Please contact our customer support or dealer before submitting your device as many
problems can be solved by phone.
