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Question: What do I do if the Resistance Band(s), Handle Attachment(s) or the Ankle Strap need
to be replaced?
Answer: Please email customerservice@puregbi.com or call Customer Service at 866-498-5269
(9 AM to 5 PM Monday-Friday). If you are outside of the warranty period, you can visit:
www.pureglobalbrands.com for links to purchase replacement parts. Keep in mind that resistance
bands are only offered in sets of all (3) three.
Warranty requests must be accompanied by adequate Proof of Purchase. A picture of the damaged
part or a request to have the part(s) shipped to Pure Global Brands may be issued.
Question: What do I do if I’m missing screws, bolts or other assembly hardware?
Answer: Please email customerservice@puregbi.com or call customer service at 866-498-5269.
For items missing from your packaging, there is a 30-Day period from the original date of purchase
to notify Pure Global Brands of this issue.
Question: Am I only supposed to have one Ankle Strap?
Answer: This home trainer only ships with one ankle strap. To purchase additional Ankle Straps,
please visit us on the web at www.pureglobalbrands.com.
Question: One of the Resistance Bands was twisted upon opening of the Box. What should I do?
Answer: In rare cases, a Resistance Band may become snagged during shipping. To x this issue,
simply pop off the “e-clip” (a small black “e” shaped washer) located on the Lower Pulley Bar for the
affected Resistance Band using a athead screwdriver or similar tool. NOTE: The e-clip may pop off
suddenly. Ensure the ground is clear of any clutter so it is not lost. Remove the smooth black bolt and
untwist the Pulley/Resistance Band assembly. Untwist the Resistance Band and replace the bolt and
e-clip.
FREQUENTLY ASKED QUESTIONS
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