628458
229
Zoom out
Zoom in
Previous page
1/230
Next page
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 229
If the application installation continues to fail, find the log file for the installation error and call Polycom
Technical Support. The technical support representative needs the log file to understand why the installation
failed.
To find the log file:
1 Open the Start menu and select your user name.
2 Select the folders
AppData > Local > Temp > MSI*.LOG
.
If you cannot access the log files, contact your system administrator for assistance.
Troubleshoot Polycom BToE Connector Start Issues
If the Polycom BToE Connector successfully installs, but the application fails to start or you experience other
application-related failures, uninstall the Polycom BToE Connector and reinstall the application.
If the application still does not start or you experience other related issues, find the log file showing the failed
to start error and call Polycom Technical Support. The technical support representative needs the log file to
understand why the application failed to start.
To find the log file:
1 Open the Start menu and select your user name
2 Select the folders
AppData > Local > Polycom > Polycom BToE Connector
.
3 Click the file polycom_BTOE_log.txt.
If you cannot access the log files, contact your system administrator for assistance.
Troubleshoot Pairing
Make sure that the Ethernet cable is plugged into the PC port on the phone. If a warning icon is displayed
in your phone’s status bar, see the section Investigate Phone Warnings for information on viewing warnings.
If the warning message states that the phone was unable to pair, you need to ensure that Polycom BToE
Connector is an allowed program in your system’s firewall on your computer.
To check whether Polycom BToE Connector is an allowed program:
1 Navigate to Start > Control Panel > System and Security > Windows Firewall > Allow a
program through Windows Firewall.
2 Click Change Settings.
3 Search for Polycom BTOE Connector in the list of applications and click the check boxes for
Domain, Home/Work, and Public networks.
229


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Polycom VVX 1500 at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Polycom VVX 1500 in the language / languages: English as an attachment in your email.

The manual is 4,16 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of Polycom VVX 1500

Polycom VVX 1500 Quick start guide - Dutch - 29 pages


The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info