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User’s Guide for Polycom HDX Room Systems
46 Polycom, Inc.
Only one call can be on hold at a given time.
Only SIP calls from the Microsoft server can be placed on hold. You cannot
place analog calls or calls using H.323, H.320, V.35, or ISDN on hold.
If the Auto Answer Multipoint Video setting is enabled, you cannot place
calls on hold.
To place a call on hold and to resume the call:
>> On the remote control, press Options and select Hold.
When a call is on hold, a dialog displays on your HDX system’s local
interface allowing you to resume or add a call:
—Resume Call: Allows you to resume your call after you placed it on
hold.
—Add a Call: Takes you to the Place a Call screen.
You have been placed on hold message appears if one of the far sites
places you on hold.
To switch between an active call and a call on hold:
1 On the remote control, press Options.
2 Select Call on Hold.
To hang up with a call on hold:
1 On the remote control, press Hang up.
2 Choose one of the following:
Leave Conference: Hangs up the active call and causes a Resume
message to be displayed. To make the call on hold active, click
Resume.
Leave All Conferences: Hangs up all calls.
Using Avaya Network Features with Video Calls
Depending on how your system is configured, you might be able to use
Avaya® telephony network features such as call forwarding, transferring
calls, and adding additional sites in an audio-only conference.
To activate call forwarding:
1 Make sure that the Polycom system is not in a call.
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