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10 Getting Help
• Online Services
Website: http://www.spypen.com
• Customer Support
plawa-feinwerktechnik GmbH & Co. KG
Bleichereistr. 18
73066 Uhingen - Germany
Helpline: +49 (7161) 93872-20 (English, German)
Website: www.spypen.com, www.plawa-digital.com
Email: support@plawa.de
• ArcSoft Software Help
For North America For South & Central America
ArcSoft HQ Support Center Tel: 1-510-979+5520
(Fremont California, CA) Fax: 1-510-440-1270
Tel: 1-800-762-8657 E-mail:latlnsupport@arcsoft.com
(Toll free number)
Fax: 1-510-440-1270
E-mail: support@arcsoft.com
For China For Japan
ArcSoft China Support Center (Beijing) ArcSoft Japan Support Center (Tokyo)
Tel.: 8610-6849-1368 Tel.: +81-03-3834-5256
Fax: 8610-6849-1367 Fax: +81-03-5816-4730
E-mail: china@arcsoft.com Web: http://www.mds2000.co.jp/arcsoft
E-mail: japan@arcsoft.com and
support@mds2000.com
For Oceania For Europe/Middle East/
ArcSoft Australian Support Center Africa & Rest of the World
(Baulkham Hills, New South Wales) ArcSoft Europe Support Center
Tel: 61 (2) 9899-5888 (Ireland)
Fax: 61 (2) 9899-5728 Tel: +353-(0) 61-702087
E-mail: support@supportgroup.com.au Fax: +353-(0) 61-702001
E-mail: europe@arcsoft.com
Visit http:// www.arcsoft.com for technical support and frequently asked questions (FAQ’s).
11 Appendix
• Technical Specications
External Memory: support SD card up to 256MB (not included)
Still Picture Resolution (based on 32 MB external memory):
Fine quality - 1600 x 1200 pixel -Approx. 77 pictures
1280 X 960 pixel -Approx. 116 pictures
640 X 480 pixel -Approx. 378 pictures
Video Clip:
Unlimited when connected to the computer via video capture software
@ 448 x 336 pixel 32MB -Approx. 2 Mins
64MB -Approx. 4 Mins
@ 320 x 240 pixel 32MB -Approx. 8 Mins
64MB -Approx. 16 Mins
@ 192 x 144 pixel 32MB -Approx. 10 Mins
64MB -Approx. 20 Mins
Audio Clip:
8KHZ, 4bit, Approximately 120 Mins (est. 32MB external memory)
File Format:
Still Picture - JPEG format
Video Clip - AVI format
Audio Clip - WAV format
External Connector: USB, SD card slot
Auto Power Off: After 30, 60, or 90 seconds inactivity
Power Supply:
USB Port, rechargeable Li-Polymer battery
Operating System:
For Windows® Users: Microsoft® Windows® 98SE, Me, 2000 or XP
For Macintosh® Users: Mac OS 9.2 or above
18


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